Job Description

The Wood Automotive Group, one of Alberta's largest automobile retailers for 42 years, is offering an exciting opportunity for a Service Advisor Team Leader to join their team at Advantage Ford!
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 9 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you've got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.
About the role:
The Service Advisor Team Leader will be primarily responsible for supporting the Service Advisor team in all their duties and responsibilities while maintaining a strong focus on guest experience. The Service Advisor Team Leader is a mentor and resource for the Service Advisor teams.
Responsibilities (include but are not limited to):

• Supporting all Service Advisors in all day to day activities
• Support Advisors and Management in dealing with guest issue resolution
• Responsible to monitor each Advisors open repair orders
• Monitor gross profits and KPI's for the Service Advisors.
• Periodically review status of work flow and make changes or recommendations.
• Explain repairs to customers and Service Advisors as required
• Related Service Advisor duties

Requirements:

• Minimum 3 years of Service Advising experience with a proven track record in sales
• PBS experience an asset
• Leadership and training experience is an asset
• Drivers license and clean drivers abstract

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions - free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Our unique culture:
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
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Advantage Ford
Department
Service
Employment Type
Full Time
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