Job Description

WANT TO WORK for one of Canada's Best Managed Companies?Dilawri Group is now actively searching for a Service Advisor to join the team at Mississauga Harley-DavidsonWe have a state-of-the-art facility with 7 service bays and a vibrant community of riders located within 25kms of our store in all directions. our team knows the Harley-Davidson community well.As a forward-facing customer focused staff member, you will bring a positive, sales oriented attitude to work and assist our customers with their routine maintenance and performance upgrades for their beloved H-D bike.Working closely with the Service team, you will promote our unique Rewards+ program to all clients.You will schedule pick-ups and drop-offs of customer bikes. You will schedule work for technicians and generate business through phone calls, SMS messaging and email outreach. Customer follow-up after work will also be part of the role. CXI scoring will be a performance metric of this role.Work schedule is Monday, Wednesday, Friday, and Alternating Saturdays 9:30am - 5:30pm during the fall-winter-early spring seasons. The summer riding season schedule will include alternating Saturdays.Experience in Motorcycle or Automotive parts and / or Service is an asset, but if you bring the will we will educate you on the skills needed to accel in the role.Responsibilities:

• Tower operate all work
• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Handle internal sales to service processes - communicating with all techs
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Scheduling transportation
• Warranty administration
• Selling labour
• Providing an extraordinary experience for all customers

Qualifications:

• Auto/Motorcycle advisor experience required
• H-D exposure and lifestyle a considerable asset
• Experience as an automotive or powersports advisor, but not mandatory
• Dealer VU experience preferred but not mandatory
• An aptitude for customer relations/service
• Strong communication skills
• Ability to sell required maintenance
• Ability to work as a part of a TEAM
• Ability to work in a fast-paced environment
• M license preferred but not mandatory

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.ABOUT USDilawri Group of Companies represents 82 dealerships nationwide with 23 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a xe2x80x9cpromote from within culturexe2x80x9d, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.Apply with IndeedMississauga Harley-DavidsonDepartmentServiceEmployment TypePart TimeHoursMonday, Wednesday, Friday, and Alternating Saturdays 9:30am xe2x80x93 5:30pmApply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

Dilawri Group of Companies