Job Description

Description :

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our Whitehorse, Yukon Dealership as a Service Writer. This is a Full Time, Regular position.

The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable for ensuring all customers are treated with respect and integrity; ensuring a smooth book-in process by under-promising and over-delivering.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

JOB DUTIES:

• Answer, in person or on the phone, enquiries from customers
• Scheduling customer appointments using the Appointment Scheduler and entering jobs for all service work requested.
• Reviewing all service work requested with customer upon arrival to the dealership to maintain a clear understanding of customer expectations.
• Creating work orders and entering proper technician times
• Maintain up-to-date knowledge of on-lot customers and repair statuses.
• Ensuring follow-up with customers throughout the repair process
• Work closely with Warranty Advisors on customer warranty approvals
• Provide information about claims.
• Update accounts, initiate billing and process claim payments, and receive payment for services.
• Work closely with technicians to ensure all information within the work order is clear and accurate.
• Performing a Quality Control check on each repair leaving the shop to maintain our high-quality standards.
• Ensuring accurate customer billing; closing the work order as soon as the work is completed.
• Promote goods or services.
• Respond to enquiries.
• Scheduling customer\xe2\x80\x99s Active Delivery appointments using the Appointment Scheduler to ensure pick up.
• Providing estimates on service work.
• Discussing serious customer concerns with a Service Technician, Warranty Advisor or Service Manager.
• Review Open WO by Service Writer Report weekly to maintain KPIs set for the dealership and personal performance.
• Review Aged Service Receivables Report weekly to maintain KPIs set for the dealership and personal performance.
• Other duties as directed by the Manager.

REQUIREMENTS:

• High school diploma or GED required.
• Service writer training and/or certificates
• CSR training and/or certificates
• 1 year of working experience in a customer service or sales position.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Experience in all aspects of customer service and people management.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to respond quickly in a dynamic and changing environment.
• Able to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Must have a valid driver\'s license.
• Ability to read and comprehend instructions and information.

WORK CONDITIONS:

• Ability to work a flexible schedule, including rotating shifts and weekends.
• Shift work and overtime may be required.
• Prolonged periods of standing, stooping, and bending.

Fraserway RV is Canada\xe2\x80\x99s largest vertically integrated RV Company. Being the RV Marketplace, we are the place to buy, sell, service, consign, and service RVs. We are committed to being a company that our customers love working with and employees love working for! As a team, we do everything possible to ensure our customer\xe2\x80\x99s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

Fraserway RV