Job Description

OPENLANE (previously ADESA Halifax) has an opening for a full-time Service Advisor to join our team.

This role has a schedule of 8:30am-5pm Monday through Friday, with occasional overtime. Compensation package includes a company paid medical/dental/health care plan, life insurance, RRSP matching, 3 weeks of paid time off to start (prorated in first year), employee discount programs, and more.

Responsibilities include:

Responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions

Promotion of OPENLANE\'s Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved

Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA\'s and company procedures

Prepare repair orders, including description of repairs and services authorized

Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections

Coordinate commercial/fleet repairs to ensure that vehicles are repaired as required/authorized by customer within established timeframe

Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks

Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE\'s Claims Operations department

May be asked to assist with completion of pre and post-sale inspections (PSI)

Assist with staging of vehicles for mechanic shop to ensure efficient work flow

May assist with coordinating workflow for our Mechanic team in absence of Mechanical Services Manager

Qualifications include:

Previous experience as an Automotive Service Advisor is an asset

Previous experience or education as an Automotive Service Technician or Apprentice is an asset

Experience with Mitchell estimating system an asset

Strong customer service and communication skills

Able to efficiently respond to various requests at one time

Familiarity with Google Suite is an asset

Valid driver\xe2\x80\x99s license, ability to drive both standard and automatic transmissions preferred

Openlane