Job Description

Downey Ford Sussex is looking to hire a Service Advisor to join their team!!

Do you have an interest in vehicles and would love an opportunity to learn more? Are you looking for full-time employment in a locally owned dealership that's been in business for 60-plus years? How about health and dental benefits and a company-matched retirement savings plan? Or better yet, how about an opportunity to grow within our multi-award-winning team of professionals? If so, then we're looking for you!

Summary

The Service Advisor reports to the Operations Manager. They are responsible for welcoming customers and gathering the information necessary to identify and define vehicle repair and maintenance needs. They sell maintenance services, organize the work schedule, and ensure an excellent customer service experience. Additionally, the role requires creating video walk-arounds during vehicle check-ins and preparing videos when additional work is required.

Responsibilities

Welcome customers upon arrival and gather detailed information about their vehicles. Perform video walk-arounds for vehicle check-ins and prepare detailed videos when additional work is recommended. Explain the nature of the work and associated costs to customers. Inform customers of recommended maintenance, promotions, and services provided by the dealership. Open and close work orders accurately. Respond to telephone requests for appointments and inquiries about ongoing work. Schedule appointments for maintenance services. Maintain accurate records of customer and vehicle information prior to service visits. Accept vehicles based on customer descriptions and vehicle inspections, making appropriate repair recommendations. Inform guests about safety inspection, and other maintenance services required by the manufacturer. Accurately document vehicle issues reported by customers on the work order. Assign tasks to technicians. Test drive vehicles with customers as needed. Prepare detailed and accurate cost estimates for labor and parts. Determine work completion time frames and verify them with the shop dispatcher if necessary. Contact customers promptly regarding any changes in estimates or completion timelines. Act as a liaison between customers and the service department, providing updates and addressing concerns. Coordinate with the parts department to procure necessary components for repairs. Strive to exceed customer expectations through exceptional service delivery. Verify warranty coverage before initiating repairs. Ensure that department forms, repair lists, and price lists are up to date. Conduct quality inspections of completed work to meet established standards and customer expectations. Actively participate in the quality control process. Perform other duties as assigned within the department.

Education and Experience Requirements

Must have and maintain a valid driver's license, a cleared driver's abstract, and a cleared criminal background check.

Previous experience in a similar position or in the automotive industry is an asset.

Skills and Competency Requirements

Strong customer service and troubleshooting skills. Ability to work well under pressure. Strong attention to detail. Ability to always interact professionally with customers and colleagues. Proficient computer skills. Ability to analyze and interpret customer needs, offering appropriate options and solutions. Effective verbal and written communication skills. Strong work ethic, professional demeanor, positive team attitude, and good attendance record.

Physical Requirements

Ability to perform physical tasks, including lifting heavy objects, twisting, sitting, turning, bending, and standing for extended periods.

Working Conditions

Fast-paced automotive service environment. Exposure to weather conditions and elements typical of an automotive service center. Manual dexterity required for computer and peripheral use. Regular interaction with the public. Repetitive work tasks. Physical demanding Exposure to shop conditions. Safety equipment will be required, e.g. steel-toed safety boots

We Offer

Industry competitive salary plus bonus/commission structure Group benefit after three (3) months of employment Employer matched pension plan after six (6) months of employment Employee discounts on parts, service, and vehicle purchase High performance culture Focused on customer experience.

Do you have what it takes?

Interested candidates are encouraged to submit an updated resume or stop by in person at Downey Ford Sussex, 1575 Riverview Dr E, Sussex NB and ask to speak with the Service Manager.


We thank all applicants for their interest in advance, but only those being considered for the position will be contacted.