Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 to 45 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Tasks

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Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive and log complaints Receive payments

Computer and technology knowledge

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Internet MS Excel MS Outlook MS Windows MS Word MS Office

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Work under pressure

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty

Screening questions

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Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Experience

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Experience an asset

Health benefits

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Dental plan Health care plan Vision care benefits

Financial benefits

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Group insurance benefits Life insurance Pension plan

Other benefits

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Free parking available Learning/training paid by employer Paid time off (volunteering or personal days) * Team building opportunities