Job Description

Service Administrator - ODRA Sweepers

Location:

Winnipeg, MB

Type:

Full-Time |

On-site

Salary:

$52,000 annually + benefits

About ODRA Sweepers

ODRA Sweepers is a fast-growing, family-owned manufacturer of chassis-mounted mechanical street sweepers with operations in

Canada, the U.S., and India

. Our durable, cost-efficient sweepers are trusted by municipalities, contractors, and industrial clients across

US & Canada

. We're growing fast, and so is our service team.

About the Role

As our

Service Administrator

, you'll be the go-to person for all customer service requests, from initial intake to case tracking and follow-up. You'll support our technical service operations by organizing inbound service inquiries, maintaining clean documentation, and delivering timely updates to clients and internal teams.

This role is perfect for someone who's

highly organized, customer-focused, and thrives in a fast-paced environment.

What You'll Do

Receive, log, and assign service requests (warranty & non-warranty) Track service cases across

US & Canada

, ensuring timely updates Schedule service appointments and coordinate with internal teams Communicate with customers regarding timelines, updates, and paperwork Keep service logs, reports, and documentation accurate and up-to-date Assist with service reporting for management Ensure documentation is accessible across departments

What You Bring

5-6 years

of experience in admin, service coordination, or customer support Excellent

written and verbal communication skills

Strong attention to detail and organizational ability Ability to manage multiple tasks in a dynamic, team-based environment Proficient in

Microsoft Office (Excel, Outlook, Word)

Familiarity with CRMs or service ticketing systems is a plus

What We Offer

$52,000/year salary

Health, dental, and life insurance Training on ODRA equipment and tools Supportive team and strong onboarding Career growth within a scaling company The chance to directly impact our customer experience
Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking
Schedule:

Day shift Monday to Friday
Experience:

Customer support: 5 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-06-09