Job Description

Jroberts Defence is seeking a detail-oriented Service Administrator to support the seamless execution of our repair operations. This role is ideal for an organized professional with strong administrative skills, a commitment to meeting deadlines, and an ability to coordinate effectively between customers, technicians, and internal teams. As a Service Administrator, you'll prepare the documentation, support schedules, coordinate material availability, and generate reports that keep repairs on track and customers informed. You'll play a key role in ensuring customer requirements are accurately captured, translated into actionable work instructions, and delivered in line with quality and schedule expectations. This position works closely with Jroberts technicians, project management, quality assurance, and sales teams to maintain an efficient, transparent, and customer focused workflow.

Key Responsibilities

Customer Coordination: Reporting to the Operations Director, engage with customers in the defence, military automotive, and in-service support sectors to confirm requirements, respond to inquiries, and prepare quotations. Customer Support: Act as a key point of contact for clients by answering all incoming inquiries in a timely, professional, and solution-oriented manner. Work Order Administration: Translate customer needs into clear work instructions and distribute to internal teams to ensure repair accuracy and schedule adherence Process Oversight: Monitor repair status, identify potential delays or issues affecting turnaround times, and coordinate with internal departments to resolve them. Documentation Management: Prepare, maintain, and verify all required documentation--including shipping forms, job records, and service reports--to ensure traceability and compliance. Supply Chain Coordination: Obtain vendor quotations and track the availability of materials, components, or parts required for ongoing repairs. Data and Reporting: Maintain real-time updates in work-in-process tracking systems and generate weekly activity and performance reports. Meeting Support: Participate in production meetings, record minutes, and follow up on assigned actions to ensure accountability and progress.

Requirements Education & Experience

University degree or diploma in Business Administration or a related discipline. Minimum 5 years of experience in a manufacturing, maintenance, or repair center environment, ideally in a customer-facing or coordination capacity. Proven experience managing work orders, schedules, and reporting within a technical or engineering environment. Prior exposure to the defence, military automotive, or in-service support sectors is a strong asset. Skills & Competencies Excellent organizational and administrative skills with a focus on accuracy and efficiency.

Strong interpersonal and communication abilities for effective collaboration across departments and with customers.

Skilled in Microsoft Office 365, particularly Excel, for reporting and data management. Demonstrated time management skills and ability to balance multiple priorities in a fast-paced environment. Proactive, resourceful, and committed to maintaining process continuity and customer satisfaction.
Job Type: Full-time

Pay: $18.80-$30.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking
Work Location: In person