Job Description

Client Service Administrator

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Department:

Ophthalmology

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As a service administrator, you will work directly with our Ophthalmology staff (Ophthalmologists, technicians, assistants), other hospital departments, clients, and referring veterinary offices as a vital team member in the heart of the Ophthalmology department. The principal goal of this position is to optimize patient care through a coordinated communication experience before, during, and after all appointments, diagnostics, and procedures. The Ophthalmology service can be a fast-paced environment that requires an individual who is strong under pressure, a clear communicator, and very detail-oriented.

Skills Required:

Minimum 2 years of Veterinary Clerical experience Minimum of 5 years of customer service in a professional setting Excellent professional written and verbal communication skills Well organized with the ability to multitask Ability to interact with all levels of staff, clients, and veterinarian practices Ability to work with minimal supervision Proficient computer skills

Specific Duties and Responsibilities include but are not limited to:

Process Referrals for the Ophthalmology department. Scheduling initial consultations as well as follow-up recheck appointments for diagnostics, surgery, or other reasons as indicated Communication with clients to confirm appointment times and ensure hospital protocols are understood prior to presentation for consultation, surgery, or other procedures Ensure outside medical records and diagnostics are available prior to initial consultation Formulating estimates for diagnostic evaluations, surgical procedures, and other non-surgical follow-up evaluations and procedures. Provide estimates to the Emergency Department as required for emergency transfer. Review estimates and general peri-operative/diagnostic expectations with clients. Provide the client with payment/financing options. Review third-party financing. Printing and completing discharge consultations. Ensure all patient belongings and medications are provided. Follow-up check in 24-72 hours post-discharge for all surgical patients Initial callbacks to concerned clients to understand relevant information pertaining to their concern then directing further communication to the team. Reviewing all emails and communication tasks to service and either addressing (scheduling queries) or directing these emails to a technician or surgeon of the appropriate service. Monitoring for returning laboratory and radiographic reports, directing such reports to the appropriate service once received. Answering incoming calls from clients and referring veterinarians to the Ophthalmology department.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in:

We have the right fit for you!

A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program - saving for your future just got easier! Competitive wages and benefits! Extensive online anytime-anywhere access to journals and textbooks Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps!

Click "Apply Now"

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know


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