Job Description

Description :

Reporting to the Manager, Service Administration, the Service Administrator is responsible for providing comprehensive administrative services to support the Advice and Service Delivery network.

KEY ACCOUNTABILITIES

• Provides a high level of administrative services and support for branch operations including:

• ATM/POS, cash services, Debit Cards,
• Administration of electronic payments including but not limited to: clearings, business CAFT, wires, e-transfers, bill payments,
• Negotiable items,
• 3rd party demands/MEGOs, post-dated cheque processing, cheque collections, cheque settlements
• Minor account changes,
• Service fee waivers,
• Record retention and searches,
• Dormant account processing, undeliverable mail processing,
• Balancing functions, GL and internal account reconciliation including investigations, and
• Member statement production.
• Responds to a variety of work order requests/inquiries submitted to the department for resolution.
• Maintains knowledge of related products, services, service commitments and processing/posting routines in order to enable day-to-day transaction processing and department functions.
• Responsible for providing timely and accurate processing while meeting or exceeding established service standards.
• Works within established internal control processes that reduce the risk of financial loss (i.e. draft stock, legal documentation, processing transaction slips and plastic card stock).
• Assists with cross training initiatives within work group as assigned.
• Actively participates in team efforts to improve efficiencies and meet service standards.
• Pursues and recommends changes to processes that add value and improve departmental efficiencies and overall member service.
• Stay abreast of all product knowledge, functional processes and procedures in order to facilitate quality and seamless delivery of services.
• Understands, respects, and supports ACU's commitment to corporate social responsibilities, respectful workplace and diversity initiatives.
• Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.

QUALIFICATIONS

Education and Experience

The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus two to three years of job related experience.

This role requires proven experience in the following areas:

• Proven experience in completing activities with accuracy and attention to detail
• Effective communication skills
• Utilizes effective problem solving skills in every day work
• Independently manages multiple tasks and priorities
• Identifies as a self-leader and a strong team player
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures

WHO WE ARE?

As a Certified B Corporation and one of Manitoba's Top Employers (2022), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You'll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you'll be working for an organization that...

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

Please Note: This is a term Position for 12 months

If you are interested in applying for this position, please submit your application by Wednesday, October 26, 2022 at 4 pm CST.

We thank everyone who applies but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.