Job Description

What we will offer you:

Culture:

Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity:

A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness:

Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life's challenges.

Competitive Compensation:

We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility:

We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology:

Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused:

We care about you and have committed to a zero-harm workplace.



Reporting directly to the Regional Service Manager, the Service Administrator is a key member of the service team, responsible for applying developed policies and procedures to process service work orders in an accurate and timely manner. The Service Administrator will also update and maintain customer account information relating to assets and contracts, ensuring that data is current and accurately reflects the account status.

What you'll do:

Build positive and collaborative relationships with all points of contact across multiple departments. Review and verify field orders, post to invoice, and set-up or amend rental contracts. Resolve internal escalations related to billing, asset movements, and rental contracts. Perform duties in an accurate, efficient, and timely manner to meet productivity targets. Consistently apply and leverage developed procedures and processes. Update and maintain customer account information. Demonstrate excellent customer service skills, taking customer calls from the general service or delivery queue during peak activity levels. Other duties as required.

What you bring:

Minimum of one (1) year relevant work experience. High working knowledge of Microsoft Office products, including Outlook and Excel Detail-oriented with strong organizational and multitasking abilities. Developed problem solving skills with the ability to address and resolve issues efficiently. Ability to excel in a fast-paced environment with minimal supervision. Excellent communication skills, both oral and written are crucial. Proficient typing skills

Superior Propane is Canada's leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."