Job Description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.
Serveur(euse), Restaurant Marcus & Lounge
Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une experience memorable pour nos employes et nos invites. Nous recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de qualite, une sensibilite culturelle et un sens du service client
A propos de Four Seasons Hotel Montreal
Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.
A propos du role :
Nous recherchons une personne passionnee et dotee d'un excellent esprit d'equipe pour rejoindre notre restaurant repute. Elegant(e), chaleureux(se) et raffine(e), le candidat ideal fera preuve d'empathie, de rigueur et d'un sens du service exceptionnel.
Ce que vous ferez :
Offrir un service courtois, attentionne et conforme aux standards Four Seasons, en anticipant les besoins des clients.
Assurer la mise en place et le service (ouverture, fermeture, dressage des tables, service de l'eau, pain, plats, boissons, cafe/the).
Presenter les menus, expliquer les plats et conseiller les clients selon les suggestions du Chef et la carte des vins.
Utiliser les systemes informatiques (Micros) pour la prise de commandes, facturation et encaissement.
Collaborer avec l'equipe (sommelier, commis, superviseur) pour garantir un service fluide et efficace, y compris en periodes achalandees ou pour les banquets.
Respecter les procedures de securite, manipuler le materiel avec soin et rapporter tout incident ou probleme au superviseur.
Ce que vous contribuez :
1-2 annees d'experience dans un poste similaire, idealement dans un milieu hotelier de luxe ;
Bonne competence de communication en francais;
Un niveau d'anglais intermediaire est requis pour offrir un service professionnel a une clientele internationale, comprendre leurs demandes specifiques et repondre de maniere efficace.
Avoir une excellente resistance au stress et le gerer de maniere positive et efficace ;
Etre a l'aise dans un environnement a cadence rapide ;
Bonnes aptitudes interpersonnelles puisque ce poste implique un contact constant avec la clientele ;
Ce que nous offrons :
Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.)
Rabais au restaurant MARCUS et au spa
Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.)
Repas offerts sur place (Cafe 1440)
Regime de retraite avec contribution de l'employeur
Conges payes incluant 2 jours feries flottants par an
Programme de formation et de developpement
Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite)
Et plus encore !
La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.
Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est utilise uniquement pour alleger le texte.
Server, Marcus Restaurant & Lounge
Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.
About Four Seasons Hotel Montreal:
Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.
About the role:
We are looking for a passionate, team-oriented individual to join our renowned restaurant. Elegant, warm, and refined, the ideal candidate brings empathy, strong organizational skills, and a commitment to exceptional service.
What you will do:
Provide courteous, attentive service in line with Four Seasons standards, anticipating guest needs.
Handle setup and service (opening, closing, table setting, serving water, bread, dishes, beverages, coffee/tea).
Present menus, explain dishes, and advise guests based on the Chef's suggestions and the wine list.
Use hotel systems (Micros) for order taking, billing, and processing payments.
Collaborate with the team (sommelier, busser, supervisor) to ensure smooth and efficient service, including during busy periods or for banquets.
Follow safety procedures, handle equipment with care, and report any issues or incidents to the supervisor.
What you bring:
1-2 years of experience in a similar role, ideally in a luxury hotel environment;
Good communication skills in French;
An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.
Excellent stress resistance and the ability to manage it positively and effectively;
Comfortable working in a fast-paced environment;
Good interpersonal skills, as this position involves constant guest interaction.
What we offer:
Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
Discounts at MARCUS Restaurant and the Guerlain Spa.
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
Complimentary meals per shift at Cafe 1440.
Employer-contributed retirement plan.
Paid vacation plus two additional floating holidays per year.
Strong training and development programs.
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based
on tenure and availability).
And more!
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.
Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Skills Required