Additional Information Restaurant
Job Number 22179686
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
PRIMARY DUTIES & RESPONSIBILITIES
Guest Relations
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name every time.
Engage with guests in conversation regarding their stay, property services, and area attractions/offerings
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Assist other employees to ensure proper coverage and prompt guest service.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Steps of Service
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
General Food and Beverage Services
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Inspect the cleanliness and presentation all china, glass, and silver prior to use
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol beverages (SMART SERVE)
Articulate menu items, beverage pairings, wine pairings and upsell recommendations to guests.
Closing
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
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Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
CRITICAL TASKS
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Cash/Bank Handling
Record transaction in MICROS system at time of order.
Accept a variety of payment methods from guests.
MINIMUM QUALIFICATIONS & REQUIREMENTS
Experience & Certification
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