Job Description

Server - Snug Pub

Consistently ranked among Canada's finest, the Oak Bay Beach Hotel was recently voted #1 Hotel in Western Canada by Conde Nast Traveler's 2024 Readers' Choice Awards. Nestled on the shores of Vancouver Island, our independently owned luxury boutique hotel features 100 guest rooms, a world-class spa, and exceptional dining experiences, including extraordinary group events overlooking the Salish Sea. The Snug Pub is a high-end, casual dining environment within our luxury hotel.

In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you.

This position requires open availability on both weekends and holidays.

Responsibilities:

Provide all guests of hotel with consistent service Motivate and engage team members to consistently deliver the best possible service to guests at all times. Actively lead by example in the Snug maintaining a supportive, positive and engaging profile Resolve guest concerns efficiently and courteously All other duties as assigned that will assist and support the mandate of the Hotel and its ongoing success.

Qualifications:

Minimum 3 year serving experience in a similar environment Strong working knowledge of hospitality industry principles, methods, practices and techniques as they relate to pub service, specifically in a five-star environment. Highly organized, goal and results oriented with ability to execute plans and manage change effectively. Effective decision-making abilities coupled with sound judgment. Exceptional conflict resolution and objection handling skills. Evening and weekend availability is required.

Our Values

At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, and Inspiring Wellbeing. We welcome leaders who bring creativity, integrity, and warmth to everything they do -- elevating both guest and team experience through genuine connection and professional excellence.

Job Type: Full-time

Pay: $17.85 per hour

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance Paid time off Vision care
Experience:

Serving: 3 years (preferred) Luxury hotel: 1 year (preferred)
Work Location: In person