Job Description

Hard Rock International15 days ago
Ottawa, ON
CA$18/hourly
Mid Level
full_time###

About the role

Overview:



As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.



Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.



Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company:

Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario

Job Type:

Full Time, Permanent

Is this a current vacancy?

Yes, this is an existing open position.

Compensation:

CAD17.60/Hr



Responsibilities:



The

Outlet Server

is responsible for taking the guests through the key pahse of the hard Rock experience. As a Hard Rock Server, you will be assuming the role of your guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Server include:


Understanding and adhering to all safety, sanitation and administrative procedures. Monitoring and restocking stations with food and supplies to ensure adequate food and supplies are available Demonstrating responsible alcohol service Assisting Cook with the preparation and Service of food items Handling cash & other forms of payment Accountable for reconciling inventory and Cash-out procedures Making proficient sales transactions - using a point-of-sale system Properly checking I.D.s - for guests who appear to be under 30 years old Maintaining proper cash drawer balances Directing guests to areas/restrooms Demonstrating impeccable product knowledge Suggestive selling - using proven techniques Maintaining a clean and organized area Maintaining proper product pars - through inventory and requisition Stocking product throughout the shift Properly labeling, dating, covering and refrigerating prepped items for the bar Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc Answering questions - accurately and politely Creating memorable experiences Entertaining guests to create "Raving Fans"

Qualifications:


Job Requirements include:


Must be at least 19 years of age Follows all food safety & sanitation procedures Must be Smart Serve certified Performing duties which require bending & reaching Lifting & transporting up to 50-pound containers from dry storage & beer coolers Standing, for up to 8+ hours Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC's 5 core Values and Mission Statement

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Physical Demands:

Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.



If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


We thank all candidates for their interest, however, only those being considered for an interview will be contacted.



Additional Details:


Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.


We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.


Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

###

About

Hard Rock International

Hospitality
5001-10,000
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.



We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members - including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.



Diversity: is the celebration of differences and leveraging those difference to produce stellar results.



Equity: is a process of seeking fairness through deliberate and intentional actions.



Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.