Job Description

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that's as exceptional as you are!

Server, In Room Dining
At Fairmont Hotel Vancouver, we strive to make every guest feel at home, with their In Room Dining experience being a key part of that. As an In Room Dining Server, you will provide exceptional service by delivering meals and beverages directly to guests' rooms, ensuring a memorable and personalized experience. Your knowledge of our menu, attention to detail, and warmth will help you exceed guests' expectations.
Join us, turn moments into special memories, and grow your career with Fairmont Hotel Vancouver.
What's in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $18.42 per hour, increasing to $23.02 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Provide professional, friendly, and engaging service to all guests
• Serve food and beverages accurately and on time, ensuring quality and presentation meet standards
• Take guest orders over the phone in a professional and courteous manner
• Communicate effectively with guests, addressing special dietary preferences, concerns, and requests
• Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions
• Efficiently pick up orders from the kitchen, ensuring accuracy
• Ensure guest rooms are left neat and tidy after delivery, removing unused items
• Follow all safety, sanitation, and service standards
• Accurately process orders and payments, ensuring correctness
• Assist with menu inquiries, offering informative suggestions
• Undertake additional duties to contribute to team and guest experience success

Qualifications
To be successful in this role we ask that you have:

• Minimum of 1 year of Food & Beverage service experience
• Serving It Right certificate required
• Strong communication, organizational, and interpersonal skills
• Ability to remain calm and courteous while focusing on guest needs
• Ability to work well under pressure in a fast-paced environment
• Reliable, responsible, and able to work effectively as part of a team
• Flexibility to work evenings, weekends, and overnights as required
• Experience with Point-of-Sale Systems preferred (Micros, Property Manager, and Microsoft applications are an asset)

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout the shift
• Frequent lifting and carrying of items up to 20 lbs.
• Frequent kneeling, pushing, pulling, and lifting
• Occasional ascending and descending ladders, stairs, and ramps

Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS