Job Description

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that's as exceptional as you are!

As a Server Assistant, you will play a vital role in delivering an exceptional guest experience by supporting both front-of-house and heart-of-house teams. Whether in our vibrant Notch8 restaurant or intimate speakeasy setting, your contributions will help ensure seamless service, elevated hospitality, and memorable moments for every guest.
What's In It For You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals committed to creating a welcoming environment for all
• Competitive pay starting at $20.42 per hour, with an increase to $25.53 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing

• Consistently provide thoughtful, professional, and proactive guest service
• Ensure service standards and quality are maintained throughout the guest journey, from arrival to departure
• Prepare mise en place, side stations, tables, and table settings according to established standards
• Support service flow by assisting colleagues, including running food, refreshing beverages, and clearing/resetting tables
• Maintain a clean, inviting, and well-organized dining and lounge environment
• Build strong knowledge of menus, beverage offerings, promotions, and preparation methods
• Assist guests with menu selections in an engaging, informed, and helpful manner
• Address guest concerns promptly and graciously, demonstrating strong service recovery skills
• Communicate guest dietary restrictions and allergies clearly and accurately to the team
• Deliver personalized and elevated service for special events or private dining experiences when scheduled
• Stay informed on current promotions and loyalty program offerings
• Follow all health, safety, and sanitation standards when handling food and beverages
• Perform other duties as assigned

Qualifications
What We Are Looking For

• A service-focused personality with at least one year of experience in a high-volume, upscale restaurant
• Previous experience in a luxury hotel environment (preferred)
• The ability to focus on guest needs, remaining calm, courteous, and professional at all times
• Strong communication, interpersonal, and problem-solving skills
• Proven ability to multi-task and manage priorities in a fast-paced environment
• Ability to work well under pressure while maintaining service standards
• A collaborative team spirit and the ability to work effectively with others
• High responsibility and reliability, with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees
• Valid Serving It Right Certification
• Flexibility to work weekends, holidays, evenings, and rotating shifts
• Professional proficiency in English, both spoken and written

Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Skills Required