Job Description

We are on the search for CAREER INDUSTRY PROS. We want a team passionate about food, wine, cocktails, non-alcoholic creations, and someone who thrives on providing a unique and memorable guest experience. Hospitality isn't just something you show tableside, it is a way of life for you.

We are closed on Mondays.
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Attention to detail is essential for your success with Shy's. To test this skill, we ask that you send an email to :

SHYSPLACEMGMT@GMAIL.COM

with your favourite colour. Applicants who do not complete this task will not be considered for the position, regardless of experience or skillset listed on resume.

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Overview

As an employee of SHY'S PLACE, your role is greater than just making great beverages or delivering great tasting food to the table. You are the guests' first impression of the SHY'S PLACE experience, and you set the tone and expectation for what is about to come. This means that you must both look and act the part of a professional server to instill confidence.

You build the trust of our guests through your confidence, knowledge and ability as you lead the guest through their personalized experience. You are the one responsible for introducing them to the SHY'S PLACE concept by being our brand ambassador, providing menu recommendations and accompanying beverage while extending to our guests the genuine hospitality that SHY'S PLACE is known for.

Server / Bartender

The Server/ Bartender is responsible for the overall dining experience of each guest, playing a key role in creating the vibe and an environment where our guest feels relaxed and engaged in our atmosphere. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests cannot wait to come back. Your passion for the guest experience is the cornerstone of our success. Must be able to comfortable execute cocktails for tables, and support service bar.

Server Key Roles

Be enthusiastic, professional, and hospitable Ensure every guest leaves happy and excited for their next visit by providing a memorable guest experience Give the guest suggestions/recommendations for food and drinks based on their wants or needs Possess a sincere attitude to be of service to others with a desire to succeed

Competencies

Collaborative: focused on success of the team not individual Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees Time Management: effectively manages time to achieve tasks while satisfying the guest service needs Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Detailed Responsibilities

Knowledge of SHY'S PLACE brand and concept; including all products, menus and promotions - be able to relate all information in appealing and informative manner to all guests Knowledge of property including property information, amenities and hours of operation Table service: taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen while following all standards as it pertains to each task Ensure food is presented with exceptional level of detail prior to delivering to guests Delivery of food & beverage to tables in the dining room Processing bills and taking payment Handling guest concerns and queries with and without the support of the management team Providing the highest quality of service at all times and in all guest interactions Clearing, setting, polishing and cleaning tables, glassware & utensils Preparation of dining room & service stands before, after & during each service Cleanliness of dining room and greater property by adhering to procedures and checklists set out by the company Proper adherence to all cash handling procedures as outlined in company policies Correct use of POS system, adhering to all company standards and policies Be continually aware of and maintain the highest standards of personal hygiene and dress Answering phones and assisting guests with product, event, reservation and any other inquiries Attend meetings and training seminars as required

Job Requirements

Ability to prioritize and stay organized in a high-paced environment Must meet minimum provincial age for serving alcohol Minimum of 1-year related serving experience Fluency in English both written and verbal Ability to work flexible hours including mornings, days, evenings, weekends and holidays Must be able to carry and lift items weighing 40lbs, must be able to stoop and bend Must be able to stand and move for extended periods of time to continuously perform essential job functions Current and valid Smart Serve Certification
Job Types: Part-time, Permanent

Pay: From $17.75 per hour

Benefits:

Casual dress Company events Discounted or free food On-site parking
Language:

English (required)
Work Location: In person