Job Description

Position Summary

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to all polices and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Greets guests by name wherever possible Escorts guests to a table when applicable; presents menus; informs guests of daily specials Explains how various menu items or beverages are prepared Takes the guest orders; makes recommendations Serves the guests; checks to ensure satisfaction Prepares food and beverages if applicable Resolves guests issues or asks management for assistance Presents bill upon request; takes payment in the absence of a cashier Cleans table s or counters; removes dishes; re-stocks where applicable Delivers food to hotel rooms as directed; obtains signature; removes used trays Performs opening or closing duties as required Counts cash float at end of shift when applicable Covers other servers sections when required Exercises good judgment when serving alcoholic beverages Liaises and communicates effectively with all appropriate operational departments Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed

Education and Qualifications

High School Diploma Minimum 1 year serving experience effective and service oriented communication POS experience Food Safety Certification Ability to successfully obtain a Gaming License * Ability to exceed internal and external customer expectations through timely,