Job Description

JOB INFORMATION

Requisition ID:

11329

Number of Vacancies:

1

Department:

Farecard Team (20000056) - Farecard (30000095)

Salary Information:

$111,129.20 - $138,975.20

Pay Scale Group:

10SA

Employment Type:

Temporary May 2026 (Internal Transfer)

Weekly Hours:

35

Off Days:

Sat and Sun

Shift:

Day

Posted On:

May 21, 2025

Last Day to Apply:

May 27, 2025

Reports to:

Head Farecard Team

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

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Our Farecard Team is seeking a Senior Technical Analyst to join their team!

What You Will Do

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As Senior Technical Analysis, you will manage and provide technical support fare payment equipment, technology, operating platforms, safety and performance standards including, but not limited to: card readers; vending machines; hand-held inspection and fare payment devices; stationary point of sale devices; web based and mobile fare payment software applications; and back-end fare payment and sales processing applications and systems. This involves analyzing, planning, designing, and implementing hardware and software infrastructure, establishing standard hardware and software installation and configuration processes, system performance monitoring and capacity planning, and managing and co ordinating hardware and software system upgrades. The incumbent identifies and documents technical problems, devises solutions, and provides technical direction to staff who support and maintain various fare payment equipment to meet the required service and performance levels. Act as Project Lead on large sub-projects and initiatives to expand and improve the system.


Establish and maintain operating systems hardware and software standards by assuring that production equipment satisfies the required safety, environmental, financial, and technical standards. Develops and revises hardware and software installation, configuration, and operating procedures documentation and assures the latest hardware revision, life-cycle hardware replacement program, the latest operating systems version provided by vendors is maintained, and patches and fixes for all software are applied. Ensures the technical infrastructure can support business applications by: identifying system requirements; integrating applications into the existing technical environment; participating in business continuity and disaster recovery planning and testing; providing infrastructure planning to support the application and system expansion requirements; and providing technical lead during the implementation of technical changes; participating in business continuity and disaster recovery planning and testing. Assist in managing the day-to-day operations by coordinating, prioritizing, and scheduling access to vehicles and facilities for maintenance contractors to perform assessment, root cause analysis, and repair of fare payment equipment; and developing and operationalizing sophisticated monitoring, reporting, and business intelligence tools for performance, trend analysis and forecasting. Plan, supervise and direct work to ensure the technical team acquires sustainable knowledge, skills and technical competencies and that the goals and objectives of the section are achieved. Manages enterprise operating platforms including, but not limited to, Linux, Storage and Virtualization, IBM-z/VM, IBM-VSE/ESA, MS-Windows, Novell-NetWare, and HP-UNIX. This position provides technical direction to staff who support and maintain the server environment (Itanium, S/390, Intel and RISC based) that meets all established Service Level Agreements. In addition, this position assists to perform various administration duties including providing input to the capital and operating budgets.

What Skills Do You Bring?

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Create and deliver presentations in various formats Plan and organize activities / projects to meet section and organizational goals Apply analytical skills Communicate in a variety of mediums Manage projects Demonstrate specialized expertise and knowledge in the assigned field

What Qualifications Do You Bring?

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Completion of a post-secondary college diploma or university degree in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
Several years of experience working progressively in systems programming and technical support in a major corporate environment;

Certification and designation in a related discipline, such as CET, MCSE, MCSA, VCP and ASE, or equivalent is required.
In-depth understanding and practical experience related to the design, implementation and maintenance of fare payment hardware, software, and back-end financial processing systems. In-depth knowledge and understanding of performance monitoring and data reporting tools, mobile and enterprise operating systems platforms (mobile device/server hardware, operating systems software, networking protocols, systems utilities, systems interfaces, application packages, programming languages, performance tuning, and data or database-related tools). In-depth understanding and practical experience related to equipment safety, performance, financial, and operating standards and certification requirements. Technical project management experience and ability to supervise and provide technical direction to staff. Background in technical documentation, proposal writing, cost/benefit analysis, and quality review procedures. Track record of successfully implementing technical solutions for business applications, and working under high service demands and time constraints. Sound judgment; strong analytical, organizational and problem-solving abilities; well-developed communication and interpersonal and presentation skills.

What We Offer

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Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

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The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.


We thank all applicants for their interest but advise only those selected for an interview will be contacted.