Job Description

Other Professions (HR, IT, Finance, etc.) Remote, Ontario, Ontario Nova Scotia, Nova Scotia Permanent, Full-Time ReqID: 43846
Description
Position at VON Canada
Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Program Name: IT/IS
Number of Bi-Weekly Hours: 75
Work Schedule: Days
On-Call: Yes
Location: This is a remote/work-from-home position and the successful candidate must reside in Ontario or Nova Scotia. On-site attendance is required periodically.
Job Summary:
The Senior Systems Administrator is responsible for planning and completing complex assignments requiring installation, maintenance and enhancement of designated hardware, operating systems software, systems programming. In addition, the Senior IT Systems Administrator performs capacity analysis, database maintenance and management, security administration, and management of data storage.
Key Responsibilities:

• Works collaboratively with the Manager, Information Technology to plan and implement technical solutions which enhance reliability, scalability, and performance of VON's hardware infrastructure.
• Supports Microsoft Exchange Server, Active Directory and Windows 2012/2016/2019 Server in a clustered environment and delegates routine tasks to IT Systems Administrators as necessary.
• Part of the final step in the escalation framework within the IT support team, possessing the most technical knowledge, regarding all aspects of the hardware, network, and system infrastructure.
• Performs research with vendors and external technical resources for analysis and resolution of complex technical support problems.
• Provides routine reporting and recommendations to management for performance of hardware systems, capacity constraints, system growth requirements, and progress on project implementations.
• Performs advanced system administration activities including, backups, application of security policies, enterprise software upgrades, and major infrastructure changes.
• Performs analysis and testing of new technologies, operating systems, and hardware platforms, prior to adoption and implementation within the infrastructure and network.
• Creates and uses software tools to automate deployment of software and security updates across the VON network.

Common Responsibilities:

• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.

External and Internal Relationships:

• Communicates & works with members of the IT/IS team, internal users and cross-functional teams.
• Collaborate with technical staff at ISPs / network providers, hardware and software vendors, hosting/data center vendors and mobility network providers to resolve issues and technical problems.

Education, Designations and Experience:

• Post-secondary degrees in computer science or systems and network administration
• Minimum of 7 years' direct experience in a complex network system environment supporting greater than 5000 end users
• MCP and CCNA Certifications
• Minimum of 5 years' administration of virtualized environments, including MS Hyper-V, VMware V-Sphere, Citrix or Cisco UCS.
• Minimum of 5 years' experience working with computer security (e.g. firewalls and intrusion detection systems).
• Minimum of 2 years' experience with hardware infrastructure design and implementation methodologies as well as with MDM platform administration (AirWatch, or other industry leading systems), and mobile technologies (Android, iOS)
• Minimum of 2 years' experience with power shell scripting, to optimize delivery of client system updates and security enhancements
• Advanced knowledge and experience with SAN, NAS storage including iSCSI and Fiber SAN
• Advanced knowledge and experience with networking protocols, security administration, and VPN client / host firewall configurations.
• Expert knowledge of Microsoft Windows Server administration, patch management, and optimization.
• Expert knowledge of file systems, sharing and security practices.
• Advanced knowledge and experience with Active Directory and group policy administration
• Expert understanding of computer hardware & networking including servers, routers, switches, firewalls, and thin client technologies.
• Strong understanding of database design, architecture, and file management techniques

Skill Requirements:

• Ability to communicate with end users with a high level of customer service skills.
• Strong problem-solving, analytical, time management, organization, decision-making, and influencing skills.
• Strong interpersonal, influencing and verbal/written communication skills.
• Well developed team skills with a collaborative work style.
• Ability to problem solve and adjust to rapidly changing priorities in a deadline driven environment.
• Ability to communicate ideas in both technical and user-friendly language.
• Proven ability to work independently, as well as within a team environment

Others:

• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.
VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

Skills Required