Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Purpose Statement:

Provides strategic direction and thought leadership in value creation and innovation of supplier relationship. Responsible for the holistic view of select Supplier relationships across multiple platforms / functional units / geographic locations. This role will be responsible for working across key supplier relationships to drive and inform the collective strategies, innovation agenda, performance improvements and risk mitigation for Suppliers. The successful candidate will be able to work across various levels (both internal and external), articulate and execute on strategy, drive value creation, execute according to the established playbook (Governance standards) and strategically manage the direction of the overall Supplier relationship across all arrangements.

Position Overview

Reporting to Sourcing Director, the Senior Vendor Manager (VM) shall have a primary focus on client customer service. The VM will manage and maintain overall site service, performance, processes, and quality standards for services which may include but not limited to hard and soft services. The Vendor Manager shall work with vendors on removing barriers to service quality, researching and implementing new technologies, and significantly enhancing the customer experience. The Vendor Manager shall improve annual customer satisfaction score by owning the active participation in quality assurance programs.

The VM will act as lead subject matter expert for RFPs and design scopes of work in line with the client requirement and best industry practices. The VM will look at consolidating services among fewer vendors thereby lowering the cost while maintaining customer satisfaction.

Responsibilities:

o Maintain a comprehensive view of Supplier\xe2\x80\x99s overall relationship with Client and JLL

o Identify and execute Supplier Collaboration Initiatives

o Drive innovation agenda aligned to business unit and service line strategies

o Develop strategy to maximize Supplier value

o Ensure effective execution of third party risk standards and supplier relationship management programs including client directed requirements

o Directs supplier performance produces reports for discussion

o Provide oversight and governance and ensure compliance with relevant 3rd party policies and local regulatory requirements.

o Meet with suppliers to review performance and issues, including issue resolution

o Identify emerging supplier specific risk and enforce supplier management activities

o Manages supplier relationship

o Fully understands and manage Supplier risks

o Provides an escalation point and facilitates critical supplier management related internal and external issues

o Communicates the specific roles and responsibilities of all stakeholders involved in the Supplier performance plan

o Works with client supplier management team to refine the reporting standards, tools and templates used in monitoring Supplier performance

o Able to manage complex Suppliers, including: cross-platform , cross-geography, and parent-child

o Is well versed in and is able to apply Risk Assessment & Quantification methodologies

o Understand client vision, as well as support and reinforce targeted behaviors that contribute to client and JLL goals.

o Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset

o Drive vendor management processes to monitor performance and compliance with client requirements and JLL policies

o Facilitate vendor review meetings and hold fact-based, diplomatic, and frank discussions with vendors regarding opportunities for improvement

o Spearhead internal process improvements identified through collaboration with suppliers

o Leverage data from JLL financial, work order and vendor management systems to develop scorecards integrating reports from surveys, operations data, and other data sources

o Develop RFPs, Key Performance Indicators (KPI) and Service Level Agreements (SLA) for strategic vendors

o Advise and assist in the RFP process, including commercial negotiations with the specified supplier(s) across the regions, to ensure consistency in business agreements concerning cost and quality standards

o Identify, recommend, negotiate, implement and monitor contractual changes as required to ensure costs and services evolve to match changing business needs and priorities

o Secure full engagement and sponsorship from senior internal stakeholders and ensure total alignment between category strategy deliverables and business objectives

o Develop Scorecards reporting format, frequency, data requirements and the mode of delivery

o Ensure that the vendors are fully aligned with all applicable Scorecards reporting requirements

o Work closely with JLL Legal, Risk and or external counsel to understand and manage Third Party Risks (TPR) associated with contracts and ensure compliance with Client and JLL contracting requirements.

o Identify and achieve optimization opportunities through innovative ideas and consolidating soft services among fewer vendors

o Coach and train other team members, to assist in developing insight and understanding of service categories

Time Allocation:

o 30% - Supplier relationship management strategy, provide thought leadership and direction

o 25% - Provide internal reporting on supplier relationship management (risk/ performance/ innovation, etc.) and mitigation and opportunities for improvements

o 25% - Lead interaction and ongoing relationships with key stakeholders and business functional units

o 20% - Managing and problem solving across all aspects of supplier lifecycle management and risk mitigation and issue escalation

Sound like you? To apply, you need to be/have:

o Ability to lead large initiatives operating across multiple business units and geographies

o Able to build and drive multi-level strategies

o Willingness to take cross-platform approach

o Proactively manage issues and/or opportunities

o Strong Client Focus, Relationship building and Change Mind set

o Strategic Thinker / Thought Leader

o Performance driven

o Self-motivated, able to perform role with minimal supervision, taking ownership and demonstrate a sense of urgency while managing multiple priorities in a dynamic environment

o 7+ years supply chain/procurement experience, including vendor management roles

o Excellent track record of supplier process development, improvement and relationship management

o Superior commercial negotiation contract design and development skills

o High level business communications skills with ability to influence stakeholders

o Keen driver of innovation with peculiar ability to identify benefit opportunities

o Excellent listening, documentation, communication and influencing skills

o Superior organizational skills; able to prioritize multiple tasks and meet deadlines

o Expertise in Cost Analysis, Modeling, MS Excel and PowerPoint

o University degree or College diploma

o Full communication ability in French and English is a strong asset

Location:

Hybrid \xe2\x80\x93Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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