Job Description

Worker Type: Employee
Group: Production Control Department
Job Post End Date: 02/03/2023

About Cenovus:
We\xe2\x80\x99re a Canadian-based integrated energy company headquartered in Calgary. We\xe2\x80\x99re committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

We operate in Canada, the United States and the Asia Pacific region. Our operations include oil sands projects in northern Alberta, thermal and conventional crude oil and natural gas projects across Western Canada, crude oil production offshore Newfoundland and Labrador and natural gas and liquids production offshore China and Indonesia. Cenovus\xe2\x80\x99s downstream operations include upgrading, refining and marketing operations in Canada and the United States.

Our shares trade under the symbol CVE, and are listed on the Toronto and New York stock exchanges.

For more information, visit
cenovus.com .
Find Cenovus on
Facebook ,
Twitter ,
LinkedIn ,
YouTube and
Instagram .

Why we work at Cenovus:

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  Safety as a core value
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  Competitive compensation
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  Flex time
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  Employer paid benefits: health, dental, vision & more
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  Volunteering opportunities
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  Community Investment activities
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  Inclusive work environment
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  Career progression/internal mobility opportunities
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  Company/team building events

Responsibilities:

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  Support the service transition team (including document reviews) during release management and new service introductions
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  Provide periodic and ad hoc IS management reports
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  Monitoring and Managing the Performance Analytics Dashboards and its related Jobs.
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  Monitoring and Managing the Reporting Functionality in ServiceNow
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  Process Management Accountabilities across Service Operations and Service Transition Processes (Incident Management, Problem Management, Change Management, Knowledge management, Continual Service Improvement, Service Level Management, Capacity Management, Availability Management, IT Asset management, Service Asset and Configuration Management etc.
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  including compliance, management of guidelines, continuous improvement execution actions, conduct process improvement forums, appropriate use of process and pending states, training/coaching, dashboard management, SLA exception processing, Major Incident identification and handling, timely Major Incident Review facilitation, and management of overall Process KPIs including: ticket aging, ticket hops, ticket routing, customer dissatisfaction themes, CI selection, Quality/Standardized Resolution information, Error and symptom capture, appropriate Priority Assignment, timely ticket closure, related ticket data management, including inter-process, and etc.
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  and management of overall Problem KPIs including root cause identification, timely known error and work-around creation, management of known errors, identification of known vulnerabilities, tracking/follow-up of pending vendor actions pertaining to the production environment
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  and management of overall Change KPIs including: identification of failed changes, identification of unauthorized (not approved) changes, timely post implementation review updates, ticket lifecycle closure updates, accurate affected and Impacted CI identification, minimization of both planned outages and unplanned outages associated with change, review for appropriate risk, review for business impact and communication requirements, review for adequate test evidence, use of appropriate priority to allow adequate time for review and approval, ensure timely approvals, capture of appropriate information to support regulatory compliance (SOX, PCI), regulatory audit exception avoidance, correlation of Tripwire exceptions
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  identification of asset capacity related problems (proactive and reactive) including asset availability, management of peak requirements, and management of Capacity related KPIs including timely asset procurement recommendations in accordance with strategy, management, and procurement strategy for required Disaster Recovery capacity
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  identification of asset capacity related problems (proactive and reactive) including asset availability, management of peak requirements, and management of Capacity related KPIs including timely asset procurement recommendations in accordance with strategy, management, and procurement strategy for required Disaster Recovery capacity
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  identification of asset availability problems (proactive and reactive) including pending problems, management of peak demands, and management of Availability related KPIs including Outage records, number of availabilities related Major Incidents with Unplanned Outages, related asset warranty and lifecycle (with consideration of tier of Service) Disaster Recovery Restoration Technology strategy
• 
  and management of Automation KPIs including Automated Task Counts including Success vs Failure, and Volume Successful and Unsuccessful Automation, Customer Satisfaction and Dissatisfaction Feedback, Cost of Automation, Automation Benefits including time savings and any required re-work due to errors, related ticket data management, including inter-process, and etc.
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  ensures the integrity of the IT infrastructure and application by the tracking, recording and reporting on configuration items. The CMDB, by holding information on the CI\xe2\x80\x99s and the relationships between CIs, facilitates the Change Management process, for assessment and authorization of change and is also utilized by Incident Management and Problem Management in the identification of levels of support and informing users on the status.
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  providing consistent and accurate data, information, and knowledge to all other IT service management processes. The process enables sharing of perspectives, ideas, experience, and information, to ensure that these are available in the right place and at the right time to enable informed decisions, and to improve efficiency by reducing the need to rediscover knowledge.
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  Own and drive the implementation of the IT Asset Management Process to help manage various teams on financial management for IT assets /IT Asset procurement /IT Asset inventory/Software license management /Asset Disposal
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  Own and drive the Monthly ITSM Health Check data collection, presentation and assist the team in planning and execution of the meeting.
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  Responsible to manage reporting of the following by developing, designing and building the
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  Executive Summary after every Major Incident
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  Weekly communication for Health and Safety newsletter
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  Monthly communication about ITSM activities and Automation to all IS Users
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  Monthly communication for Shared Services activities
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  Skilled negotiator, relationship builder, active listener
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  Outstanding communication abilities and presentation skills
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  Balanced and collaborative
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  High level of integrity and ethics, respected by others
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  Works well under pressure
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  Critical/forward thinker, agile and comfortable with change
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  Exercises sound knowledge and good judgment
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  Accountable, diligent, effectively manages the details
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  Strong work ethic and drives for results
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  Ability to handle multiple priorities
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  Encourages and develops a culture of innovation, learning and questioning attitude

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  Qualifications:
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  Academic : University Degree
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  Professional : Information Technology Library (ITIL) Foundations
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  Experience : 10+ years of experience in the Service Management Domain

At Cenovus we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions. We define diversity as the variety of people, including all of the unique attributes of our staff, as well as the variety of ideas within our organization. Building an inclusive workplace by drawing on the skills and talents of a diverse workforce provides Cenovus with a competitive advantage. We believe it\xe2\x80\x99s important to maximize the potential of everyone who works for our company and ensure people feel respected, appreciated and heard. We define inclusion as \xe2\x80\x98diversity in action,\xe2\x80\x99 creating an environment of involvement, respect and connection, where various ideas, backgrounds and perspectives are harnessed to create business value.
If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email
careeropportunities@cenovus.com .
Note: The application deadline for this position is 11:59 PM MT FEBRUARY 3, 2023.

This posting represents the desired scope, accountabilities, skills and experience requirements of the job. These requirements may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

Notification

To be considered for a position, please click Apply and create an account or sign in to your Cenovus Careers profile.

Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus\'s receipt of your resume.

Only those applicants who apply directly to a posted position and are selected for an interview will be contacted. We will not accept agency or third-party candidate submissions.

To follow the status of your application, log in to your Cenovus Careers profile and click on the appropriate job under \xe2\x80\x98My Applications\xe2\x80\x99.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE please apply by going to our
Internal Career Site