Job Description

Do you always put the customer at the centre of what you do? Do you thrive in a fast paced, high-energy environment? If so, this role may be for you.

What\xe2\x80\x99s the opportunity?

Recently, Canada Life was selected to be the administrator for the largest health care plan in Canada -- the Public Services Health Care Plan (PSHCP). This prestigious new client with over 750,000 plan members across the country and around the world will be moving to Canada Life effective July 1, 2023.

As part of the Public Service Plans team within National Accounts, you will be an integral part of the service team with responsibility for proactively and continuously addressing the evolving needs of PSHCP. You will foster a culture of exceptional service while you influence stakeholders both internally and externally to achieve the desired outcomes.

Reporting to the Senior Account Executive for the Public Service Health Care Plan (PSHCP), you will have the opportunity to be part of a collaborative and high performing team.

The Senior Service Consultant is a client-facing service position requiring a high degree of group benefits knowledge, superior organizational skills, and internal/external customer service abilities. This role would support one client to start (PSHCP). Over time, it would evolve into a more traditional Senior Service Consultant role with a caseload assignment of Major Group life and health accounts with a high rating of case complexity.

Given the size and scope of our organization, we have the flexibility for this position to be located in any region of Canada with preference for Toronto or Ottawa.

What will you do?

• Attend and present at finalist meetings
• Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure awareness of developments and trends
• Meet with clients/advisors to explain administrative and claims procedures
• Conduct employee meetings to review plan details
• Manage general administration inquiries from clients
• Assist with claims escalations, consulting with Account Managers and Head Office contacts across various internal departments
• Handle incoming amendment requests from clients/advisors
• Assist on commission agreements account setup, changes and inquiries
• Special projects and/or research assignments
• Mentorship and knowledge transfer with peers

What will you bring?

• Highly adaptable, driven to be your best, and proven initiative
• Strong customer service orientation
• Ability to solve problems and research information to determine appropriate decisions
• Ability to work independently and set priorities
• Excellent written and oral communication in English
• French writing and speaking skills are considered an asset
• Three to four years of experience in Group Customer with a focus on Group Benefits products, systems and departments
• Preference will be given to applicants with professional designations (or part thereof) such as CEBS or GBA
• Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience
• Ability to travel is required

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, Ottawa.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

We are one of Canada\'s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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Canada Life