Job Description

Posting Description:

Senior Claims Consultant

Here at Aon we are looking for a multi line Claims Consultant wishing to expand their knowledge in insurance. Someone who is wanting to learn and work on more diverse Property, Liability and Business Interruption losses. You will join the Claims team and together provide the best advise to our clients in the event of a loss.

This is a hybrid-based role with work life balance in mind. As part of Aon's SmartWorking policy, you will have the flexibility to work both virtually and from our Vancouver office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Consulting with clients on complex losses, providing guidance and assistance with emphasis on claims preparation, submission, and resolution;
• Analyzing claims and coverage issues while guiding the claims process;
• Researching legal decisions and judgments on insurance contracts and claims as required;
• Preparing reports on claims disputes for management review and guidance;
• Making recommendations to clients as appropriate for alternative dispute resolution;
• Taking the lead position with Account Managers and Brokers to resolve coverage disputes with insurers;
• Coordinating and attending claims settlement meetings with clients and insurers;
• Developing and coordinating a claims resolution team working with legal counsel or others as may be appropriate;
• Assisting in the development and maintenance of quality control standards;
• Providing general guidance and support to the Claims Management Team as required and approved by the Regional Claims Manager/Leader;
• Developing and maintaining working collaborations claims professionals;
• Maintaining accurate time management records for billing purposes;
• Leading by example by demonstrating and sharing with all lines of business the importance of best practices; and
• Performing other related duties as assigned.

How this opportunity is different

As a Senior Claims Consultant, Property & Casualty with our Vancouver team, you will be responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role will assist with all aspects of the client service program in support of responsive and efficient client service delivery.

Skills and experience that will lead to success

• Minimum 10+ years of claims handling experience in the property/casualty sector is required;
• General insurance experience is an asset;
• Ability to work collaboratively as a key member a team and independently with minimum supervision;
• Client relationship focused
• Completion of Post Secondary and/or C.I.P. and/or CRM Designations; and
• Commitment to ongoing learning and professional development including insurance courses/certifications/designations (I.e. General Insurance License/ Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB) or Certified Risk Management (CRM)

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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