Job Description

Role Summary This individual will have broad exposure to data centre network security technologies to support a customer account in the healthcare sector. Technical experience with Palo Alto firewalls, threat assessment and intrusion detection tools is required. Experience working in successful, high growth organizations will be a plus. On call support and some flexibility in work hours will be required.
Key Responsibilities

• Day to day work in client environments.
• Communicate easily with senior client IT personnel, front-line client IT personnel and coworkers.
• Troubleshoot and resolve customer support incidents within the SLA paying special attention to customer satisfaction.
• Palo Alto firewall operations and administration.
• Monitoring operations and proactive administration or threat prevention for hosted security infrastructures.
• Capacity and Performance Management
• Change Management
• Maintain and develop network security architecture to keep pace with the performance and security requirements of EPIC
• Maintain customer support documentation.
• Work on audits and reports for customer environments.

• Strong analytical and problem-solving skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills with an ability to develop rapport with clients and co-workers.
• Highly motivated with the ability to work well independently and in a team environment.
• Ability to multi-task in an environment with changing priorities keeping customer service as the prime focus.
• Ability to perform in a constantly changing and growing environment
• Enjoys working in a busy environment and can demonstrate high level of creativity, attention to detail, and adaptability.

• Minimum 10 years’ experience in a data center network security role.
• Palo Alto Next-gen firewall administration
• Personal Health Information (PHI) or Payment Card Industry Data Security Standard (PCI-DSS) compliance or equivalent experience.

• Palo Alto firewalls
• Threat assessment tools
• Intrusion detection and analysis tools
• Security Information and Event Management (SIEM), e.g. Splunk

• Post-Secondary Business or Computing Science degree/diploma (or equivalent work experience).
• Palo Alto Networks Certified Network Security Administrator
• CISSP – Certified Information Systems Security Professional