Job Description

SysAid's mission is to liberate organizations by putting AI to work for them and their people.


Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming employee experience and productivity.


At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.


We're looking for a Senior Salesforce Applications Specialist to join our team and help drive growth by owning and optimizing the systems and applications that power our Revenue Operations. This is a hybrid, individual contributor role, open to candidates based in Israel or Canada (4 days per week in-office, 1 day remote).


As a Senior Salesforce Applications Specialist, you will lead the design, implementation, and ongoing optimization of the applications and automations supporting our Marketing, Sales, Customer Success, and Finance teams. You will also champion our use of

Agentforce

and other AI tools to streamline processes, enhance data quality, and improve decision-making across the revenue lifecycle.


Key Responsibilities

Cross-Team Alignment

: Collaborate with Marketing, Sales, Customer Success, and Finance to align systems and data around unified go-to-market processes and goals

Process Optimization

: Analyze and refine workflows for lead routing, pipeline management, sales forecasting, and customer lifecycle management

AI Integration & Enablement

: Create and maintain AI agents using Agentforce to automate repetitive tasks, deliver insights, and accelerate execution

Systems Ownership

: Manage and configure key business tools (CRM, MAP, CS platforms, etc.) to meet evolving needs and drive performance

Tool Evaluation & Implementation

: Partner in selecting and rolling out new systems or features that enhance GTM efficiency and data flow

Integration Management

: Oversee integrations across platforms to ensure seamless data movement and process automation

Data Quality & Governance

: Maintain high data integrity across systems, establish best practices, and ensure clean, actionable information

Analytics & Reporting

: Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making

Documentation & Training

: Provide documentation and enablement to ensure end users can confidently navigate systems and workflows

Project Execution

: Lead system and process initiatives end-to-end, ensuring timely, effective delivery with strong cross-functional collaboration



Requirements:


5+ years of experience managing and customizing

Salesforce

and related GTM tools Strong understanding of

revenue operations processes

(lead gen, pipeline, forecasting, retention) Experience building or managing

AI agents

, ideally using

Agentforce

or equivalent tools Comfort with

AI-powered automation platforms

and a passion for innovation Solid analytical and problem-solving skills; ability to extract insights from complex datasets Strong project management and cross-functional communication skills Ability to translate business requirements into scalable system solutions Fluency in English

Preferred Qualifications:

Experience in a

high-growth SaaS

environment Familiarity with

AI-based automation platforms

, experience using or managing

Agentforce

or similar agent frameworks Familiarity with

Salesforce Flows

, automation, and customizations Hands-on with tools like

Dealhub, Marketo, Gong, ZoomInfo, Spiff

(or similar -- experience with similar tools will be considered) Experience with integration platforms like

Workato, Zapier

* Relevant certifications (e.g., Salesforce Admin) are a plus