Job Description

Responsibilities :

• Responsible to follow all company and departmental policies and procedures
• Demonstrate technical and analytical expertise.
• Manage, update and action account processing for various analytical tasks including but not limited
• Payment exceptions processing
• Payment Batch processing and reconciliation
• Cheque disbursement and preparation
• Daily cash drawer management and reconciliation
• Analysis and processing of returned items
• Analysis of payment reports and related corrections
• Merchant account management
• Reconcile historical accounts and perform reapplication/re-amortization functions.
• Resolve escalations assigned to department via the branch network
• Handling and resolving payment investigations
• Resolves complex problems under limited supervision.
• Provide superior customer service to both internal and external customers
• Support an expansive array of products/services.
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

What do we have to offer:

• A great work environment located in the heart of downtown and easily accessible by public transit
• Competitive base salary
• Incentive plans
• A comprehensive benefits program
• Employee discounts
• Employee engagement activities

Your work life:

• Guaranteed 40 hours a week
• Monday to Friday 8:00am to 10:00pm department hours
• Open space office environment with up-to-date technology

What will you be doing:

• Responsible to follow all company and departmental policies and procedures
• Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, Cheque disbursement and preparation, daily cash drawer management
• Reconcile historical accounts and perform reapplication/re-amortization functions.
• Resolves complex problems under limited supervision.
• Provide superior customer service to both internal and external customers
• Support an expansive array of products/services.
• Demonstrate technical/administrative expertise.
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Qualifications :

• High school Diploma (or equivalent).
• 1 \xe2\x80\x93 2 years directly related experience in payment processing and or administrative functions
• Demonstrated excellent communication skills (oral and written), basic math, problem solving and negotiation skills
• Energetic, focused and detail oriented with the ability to work proactively as part of a team
• Strong working knowledge of MS products (Excel, Word and Access)
• Excellent analytical and decision-making skills
• Ability to work in a time-sensitive, high volume environment
• Bilingual (English/French ) (an asset)
• Must be available Monday to Friday between 8AM to 10PM

WE ARE PROUD TO BE: Montreal\'s Top Employers 2023 by Canada\xe2\x80\x99s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

Follow us on LinkedIn:

If you\xe2\x80\x99re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Temporary (Fixed Term)

Fairstone