Job Description

WHO WE ARE:Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.Come join Fairstone Financial as a Senior Representative, Collections AdministratorThe Senior Representative, Collections Administrator primarily responsibilities consist of collections, negotiations with customer to resolve delinquency problems Retail and a Personal Loan portfolio. The representative will work in a goal-oriented environment to meet production indicators and to achieve individual and team performance targets and core competencies.Why join us?Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Responsibilities will include:

• Manage incoming requests (by telephone and email) for account-based information related to collection matters and special circumstance accounts
• Resolve customer inquiries, work on settlement and Amendment of Terms
• Liaison with vendors and business partners to ensure quality transfers and data integrity
• Liaison with internal stakeholders ie. Customer service, Credit bureau, collection to resolve the issue.
• Log the complaint in the system as well as work on Bankruptcy tasks.
• Assist with daily and monthly data transfer to various vendors to support collection activities
• Manage Bankruptcy, Litigation and Recovery accounts
• Support new and existing business initiatives
• Maintain working relationships with Branch Managers, District Managers and Area Directors

Skills and Qualifications:

• Customer service based mind set
• Strong negotiation skills
• Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
• Strong MS Excel, Access & Word skills
• Excellent written and communication skills with a strong attention to details
• Must be able to address multiple issues in a high paced/high pressure rapidly changing environment. Time management skills are critical.
• Bilingual preferred (English and French)

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canadas Top 100 Employers!Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Temporary (Fixed Term)

Fairstone