Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.



Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world--all in a flexible, award-winning workplace.


Are you passionate about helping people grow and thrive at work? We're looking for a highly organized and detail-oriented Senior Program Manager to join our People Development team. In this role, you'll play a key part in the day-to-day operations, logistics, and delivery of learning programs that empower all Dutonians.



If you get energy from bringing learning programs to life, thrive on making every detail count, and enjoy facilitating impactful learning experiences, you'll love this role.


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KEY RESPONSIBILITIES:

Program Operations & Logistics:

Coordinate and execute logistics for learning programs, including scheduling sessions, managing invites, preparing materials, booking rooms/virtual spaces, and handling communications. Serve as a primary point of contact for program stakeholders and participants.

Session Support:

Manage attendance, troubleshoot tech, distribute materials, and ensure a seamless participant experience during training sessions.

Content Management & Instructional Design:

Design, update, and manage learning content, toolkits, and resources using instructional design principles. Incorporate feedback and data to enhance content and program effectiveness.

Facilitation:

Deliver live (virtual and in-person) training sessions for employees and people leaders, using engaging facilitation techniques to create an inclusive and impactful learning environment.

Measurement & Reporting:

Track attendance, completion, and engagement metrics for learning programs. Assist with basic data analysis and reporting to help measure program outcomes.

Cross-Functional Collaboration:

Work closely with People Business Partners, facilitators, and other teams to ensure programs run smoothly and meet business needs. Coordinate with vendors and external partners as needed.

Continuous Improvement & Innovation:

Identify opportunities to streamline processes, improve documentation, and enhance the learner experience. Research and recommend new tools, technologies (including AI), and best practices to keep our programs fresh and effective

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BASIC QUALIFICATIONS:

4+ years of experience in Learning & Development, Program Coordination, HR, or a related field (tech or high-growth environment a plus) Experience facilitating training sessions or group learning (virtual and/or in-person) Strong organizational and project management skills; able to juggle multiple tasks and deadlines with attention to detail Excellent written and verbal communication skills Ability to work collaboratively with a variety of stakeholders and teams High integrity, empathy, and ability to handle confidential information with care Proactive, resourceful, and eager to learn and grow

The base salary range for this position is 83,000 - 125,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.



Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.



Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we

cannot

employ candidates residing in:

Location restrictions:

Australia:

Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada:

Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States:

Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.



People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary Comprehensive benefits package Flexible work arrangements Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs

Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses



PagerDuty is Great Place to Work-certified(TM), a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.



Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.



PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.



PagerDuty uses the E-Verify employment verification program.