Job Description

Description
Our team and what we'll accomplish together
Join the Data Product team within TELUS Health's Employer Solutions division, where we're revolutionizing how organizations support their employees' health and well-being. Our team is on a mission to build state-of-the-art AI-powered solutions that deliver clinical insights, helping improve the overall health, mental well-being, and productivity of employees globally. As part of a dynamic, cross-functional team of data scientists, product managers, engineers, strategists, and healthcare experts, you'll be the driving force behind bringing our innovative data products to life and to market. Together, we'll transform ambitious product visions into reality, orchestrating complex initiatives from conception through global launch. Your ability to navigate ambiguity, align diverse stakeholders, and drive execution excellence will be critical as we scale our impact and deliver solutions that improve millions of lives worldwide.
What you'll do
As the Senior Program Manager for Data Products, you'll be the operational backbone ensuring our flagship data products are delivered on time, on budget, and with exceptional quality, reporting directly to the Senior Director of Data Products. Your responsibilities will include:

• Own Product Delivery: Lead end-to-end delivery of key data products, managing timelines, dependencies, risks, and resources across complex, multi-team initiatives
• Cross-Functional Partnership: Serve as the central coordination point across product, engineering, data science, clinical, legal, compliance, sales, marketing, and customer success teams
• Global Go-to-Market Leadership: Design and execute comprehensive go-to-market strategies for global product launches, including market readiness, training, enablement, and rollout sequencing
• Program Governance: Establish and maintain program management frameworks, processes, and rituals that drive accountability and transparency
• Stakeholder Communication: Provide regular updates to senior leadership on program status, milestones, risks, and dependencies, ensuring alignment and informed decision-making
• Risk & Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact delivery timelines or product quality
• Change Management: Lead organizational change management efforts to ensure smooth adoption of new products and capabilities across internal and external stakeholders
• Vendor & Partner Coordination: Manage relationships with external vendors, partners, and service providers critical to product delivery
• Process Optimization: Continuously improve program management practices, tools, and methodologies to increase team efficiency and delivery predictability
• Metrics & Reporting: Define and track key program metrics, providing data-driven insights to optimize delivery performance and business outcomes
• Launch Excellence: Coordinate product launch activities including beta programs, pilot deployments, customer communications, and post-launch support
• Budget Management: Track program budgets, manage resource allocation, and ensure financial accountability across initiatives

Qualifications
What you bring

• Program Management Excellence: 7+ years of program or project management experience, with at least 3 years managing complex, cross-functional technology programs in data, AI/ML, or SaaS environments
• Healthcare Experience: Background in healthcare, health tech, or employee benefits, with understanding of clinical workflows, population health, or wellness solutions
• Data Product Expertise: Proven experience delivering data-driven products, analytics platforms, or AI/ML solutions from concept to market
• Go-to-Market Proficiency: Demonstrated success leading global product launches, including market readiness, enablement, and rollout execution
• Cross-Functional Leadership: Exceptional ability to influence and align diverse stakeholders across technical and non-technical teams in matrixed organizations
• Agile & Methodologies: Deep expertise in agile methodologies (Scrum, Kanban, SAFe) and program management frameworks with relevant certifications (PMP, PgMP, or equivalent)
• Technical Acumen: Strong technical understanding to effectively communicate with engineering and data science teams, with ability to grasp AI/ML concepts and data architectures
• Communication Skills: Outstanding written and verbal communication abilities, with experience presenting to executive leadership and creating compelling program narratives
• Problem-Solving: Proven track record of navigating ambiguity, solving complex problems, and making sound decisions under pressure
• Tools Proficiency: Expert-level proficiency with program management tools (JIRA, Confluence, Asana, Monday.com, MS Project, Smartsheet, etc.)
• Global Perspective: Experience managing programs across multiple geographies, time zones, and cultural contexts
• Education: Bachelor's degree required; advanced degree in Business, Engineering, Computer Science, or Healthcare Administration preferred

Great-to-haves

• Background in management consulting or transformation programs
• Experience with customer success and adoption metrics for B2B SaaS products
• Experience with design thinking, lean startup, or innovation methodologies

Salary Range: $97,000-$145,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required