Job Description

Craver is revolutionizing the restaurant industry through custom-branded mobile apps that transform how quick-service restaurants and coffee shops engage with their customers. Our platform powers loyalty & rewards, subscription services, and innovative ordering solutions across North America. As we continue our rapid growth trajectory, we're seeking an exceptional Senior Product Manager to join our team and shape the future of restaurant technology.We pride ourselves on tackling complex challenges with innovative solutions, maintaining high quality standards, and fostering a collaborative environment where great ideas can thrive. As a Senior Product Manager, you'll have the opportunity to work at the intersection of technology and hospitality, leading cross-functional teams to deliver solutions that make a real difference for thousands of restaurants and their customers.What you'll doAs a senior leader on our team, you will:Strategic Leadership & Planning

• Own and drive quarterly planning processes, including initiative prioritization, capacity planning, and executive presentations
• Develop and maintain comprehensive product documentation, including problem statements, goals, and success metrics
• Create and manage product roadmaps that balance customer needs, business objectives, and technical feasibility
• Lead competitive analysis efforts and maintain deep market understanding

Engineering & Development Leadership

• Drive engineering team meetings including daily standups, sprint planning, retrospectives, and demos
• Own the backlog grooming process, including creating and maintaining epics, user stories, and acceptance criteria
• Collaborate with engineering leads to estimate effort, assess technical feasibility, and plan implementation strategies
• Oversee feature testing and acceptance processes to ensure quality standards are met

Design & UX Leadership

• Manage and mentor the design team, providing guidance on priorities and career development
• Coordinate design workflows and ensure alignment between product requirements and design solutions
• Review design work and provide actionable feedback that drives product excellence
• Balance design quality with technical constraints and business objectives

Cross-functional Collaboration

• Build and maintain strong relationships with Customer, Marketing, and Sales teams
• Monitor and respond to product queries across various communication channels
• Collect, organize, and prioritize feedback from multiple stakeholders including merchants and internal teams
• Drive product announcements and internal enablement initiatives

Feature Development & Launch

• Plan and execute feature rollouts, including pilot programs and phased deployments
• Monitor feature adoption and usage metrics to validate hypotheses and measure success
• Coordinate with multiple teams to ensure successful feature launches
• Manage documentation and training materials for new features

RequirementsWho you are:Strategic Mindset

• You excel at connecting business objectives to product initiatives
• You can balance competing priorities and make data-driven decisions
• You have a track record of delivering complex products that drive business growth
• You understand how to measure success and iterate based on results

Leadership & Communication

• You're an exceptional communicator who can influence stakeholders at all levels
• You have experience managing and mentoring teams
• You can lead through influence and build consensus across departments
• You excel at presenting complex information to diverse audiences

Technical Acumen

• You understand technical constraints and can collaborate effectively with engineering teams
• You're comfortable with data analysis and can make data-driven decisions
• You have experience with Agile methodologies and development processes
• You understand QA processes and can ensure product quality

Product Excellence

• You have a keen eye for design and user experience
• You understand how to balance feature scope with time-to-market
• You're passionate about creating products that solve real user problems
• You have experience with mobile applications and understand their unique challenges

Qualifications:

• 7+ years of product management experience
• 2+ years of experience managing design teams
• Proven track record of successfully launching and scaling B2B SaaS products
• Experience with mobile applications and restaurant technology preferred
• Bachelor's degree in Business, Computer Science, or related field; MBA is a plus
• Experience with Jira, Confluence, and modern product development tools

Benefits

• Extended health care
• Vision care
• Dental care
• Flexible working hours
• Work from home opportunities
• Vacation & paid time off
• Company events & social hours
• Stock options

Base Compensation/Salary Range:The compensation offered depends on several factors including experience and education.$100k-150k per year

Craver