Job Description

About the Opportunity - Hardware Senior Product Manager

This critical role manages a specific set of Avaya products or solution from conception to end-of-life, running their area of responsibility like a business.

• Owns accountability for the financial success of a product. Acts as the voice of the customer, translating their needs into financially viable solutions.
• Applies a balance of technical and business/market/competitive expertise to create products that address customer needs, complement the company\'s product/solution portfolio, and contribute to the company\'s financial success.
• Builds connections across functions with internal stakeholders, such as engineering, program management, marketing, finance, go-to-market, services, sales, learning and operations so that the product is absorbed quickly by the market and is a success overall.
• Acts as a technical advisor for a specific product. Helps develop use cases on how best to sell the product
• Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.

KEY RESPONSIBILITIES

• Owns and manages hardware product solutions. Lead and drive the definition of complex software and hardware products.
• Manage a multi-million-dollar portfolio of products with P/L ownership.
• Develops comprehensive Business Cases to secure NPI investments. Presents Business Cases to senior leadership for approvals.
• Perform competitive analysis, define product strategies, positioning and marketing messaging.
• Collaborates with leadership on the strategic direction of the solution.
• Drives the definition and interlock of the solution with Avaya overall On Prem and Cloud Service offerings.
• Supports new and existing customer opportunities and escalations.
• Defines go to market strategies and drive the execution.
• Translate technical details into benefits/use cases for the business customer and end user.
• Follow and analyze market trends.
• Develop product marketing strategies such as pricing, advertising and launch channels.
• Craft compelling messages across marketing channels such as landing pages, ad campaigns, sales collateral and presentations.
• Enables and assists sales teams with presenting offer value proposition as well as feature / functionality to various audiences both internal and external.
• Drives end to end product life cycle and end of life/sale strategies.

EXPERIENCE:

Successful candidates will have a minimum of 7-10 years\' experience in product management, product operations, engineering, marketing, services, program management, solutions/offer management, brand management, offer development or sales preferably in Unified Communication industry.

Experience with hardware, communication protocols (H323, SIP, H248) as well as an understanding of different gateway audio processing codecs, will be an asset for this role. Direct Avaya or competitor hardware product knowledge would be an asset.

SKILLS & COMPETENCIES:

• Strong blend of business acumen and technical skills

• Excellent leadership & communication skills - verbal, written, presentations, at all levels

Self-starter and ability to work with minimal direction.

• Experience developing customer facing market messaging and developing solutions/offer/portfolio strategies globally.

• Strategic and analytics skills

• Proven history of strong execution skills

• Well-developed skills in leading and collaborating effectively with global, cross functional teams and the ability to influence effective change management.

• Strong skills in representing solution to key constituents including senior leaders and customers with ability to influence is critical

• Ability to focus on key strategies and tactics to prioritize results indicative of success metrics

• Ability to translate concepts into action items

• Ability to perform strategic market research and quickly learn key information regarding the industry to become a subject matter expert.

EDUCATION/QUALIFICATION:

• Engineering or Bachelor\'s degree or equivalent experience.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what\'s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We\'re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren\'t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We\'re seeking the best diverse talent to shape and transform how the world connects. Find out more at .

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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