Title: Senior Product Manager, Employee Learning, Development and Feedback
We are a group of passionate product managers focused on delivering a world class Workforce Engagement suite as part of our larger Genesys Cloud contact center offering. We are looking for a highly motivated, talented and results-oriented Product Manager to join our group to help drive the Employee Learning, Development and Feedback aspects of the product.
A core persona within Genesys Cloud is the agent; we are aiming to level up the agent development journey in Genesys Cloud by creating easy to use and intuitive tools for agents to gain new skills, reinforce existing knowledge or provide feedback to management. Through these capabilities, we aim to empower, engage and motivate employee as they provide world class customer experiences in their daily interactions.
As a Product Manager, you will work closely with customers, engineers, designers and other product managers to define, drive and execute the strategy and roadmap through well thought out business requirements and daily focus on execution to make the team's vision a reality.
The right candidate possesses a strong background in learning and development or product management, combined with a solid understanding of current cloud-based software, web technologies and user experience. Also, the candidate should have a track record of timely delivery of projects, be willing to dig in and get the job done, and be comfortable with providing input to speed up key decisions.
Key Responsibilities:
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