Job Description

PagerDuty is seeking a Sr. Product Designer to join our diverse, customer-focused team! As a Sr. Product Designer, you will apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize user needs, business goals, and technological realities across web & mobile platforms. This is an exciting opportunity to support work on PagerDuty\'s foundational platform features with touch points across the platform (user profiles, permissioning, account info, licensing, billing, admin features, etc in the tool). The ideal candidate will bring full stack design skills, with strong visual design capabilities.

KEY RESPONSIBILITIES

• Partner with Product Managers and Software Engineers to prioritize, define, and deliver best-in-class user experiences.
• Develop and execute a design strategy that integrates with multiple product areas.
• Create design artifacts that inspire others and are recognized by the team as raising the bar for the product.
• Proactively generate new cross-product ideas and lead the implementation in this group.
• Fluent in agile, able to build and groom backlogs, write tickets, prioritize work to map to strategic initiatives.
• Design beautiful, useful, and delightful user interfaces and experiences in a team environment.
• Synthesize research insights and feedback through a data driven design approach to validate design decisions.
• Act as Full Stack Designer/UX Generalist by conducting/participating in user research, facilitating collaborative design sessions, creating low to high fidelity designs and prototypes, and performing usability tests.

BASIC QUALIFICATIONS

• You have 5+ years of relevant experience in the UX design of digital products released to the market.
• Your portfolio of work demonstrates taking multiple projects from start to finish (from research and discovery to implementation with engineers and product teams).
• You have worked with B2B SAAS and/or enterprise products.
• Proficiency in Figma or similar.

PREFERRED QUALIFICATIONS

• Ability to think at a high level about product strategy but also act-with speed and precision-to deliver the tactical pieces to realize it.
• You are empathetic; you strongly desire to learn about people and how they use the software.
• You can effectively communicate your thoughts and opinions to justify your design decisions.
• You are a strategic thinker that can break down complex problems into simple solutions.
• Grasp how effective visual communication (from font pairings to style tiles) helps translate compelling ideas across any team in any field.
• Have technical experience or experience designing for technical/developer oriented experiences.

The base salary range for this position is 108,000 - 151,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you\'re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays

HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified\xe2\x84\xa2, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

PagerDuty