Job Description

Job Title

Senior Portfolio Administration Manager

Summary

Manage or provide account oversight for Portfolio Administration for a multitude of accounts Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met Provide leadership to staff with the goal of maximizing technology resources and improving processes Provide direction, coaching, and career development to assigned staff Provide new team integration and recruiting support including the interviewing and onboarding process Develop training and ensure all training and continuing education needs are met for each associate and manager Create and maintain trust and strong relationships with team members, leadership, and clients Ensure account needs are met while following the scope outlined in the client service agreements Complete monthly billing for Portfolio Administration services for assigned clients Provide superior client service to internal and external clients Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed Continuously seek business expansion opportunities with existing clients and develop those opportunities Outline or oversee the continuous updates to the process playbooks Provide timely and accurate reporting to senior leadership and clients Handle or oversee monthly rent and other critical reporting for clients and senior leadership Partner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus Execute high profile projects that will require special attention and reporting as assigned by senior leadership Assist senior leadership with client tours, business development, or client visits Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines Stay up to date on the latest industry standards and trends

KEY COMPETENCIES


1. Demonstrated leadership/management skills


2. Strong Customer Service Skills


3. Strong Communication Proficiency (oral and written)


4. Strong Presentation Skills


5. Organization Skills


6. Technical Proficiency


7. Analytical Skills


8. Research Skills


9. Detail Oriented


10. Interpersonal Skills


11. Sense of Urgency


EDUCATION

Bachelor's Degree preferred in any field; business, finance/real estate, accounting ideal

ADDITIONAL ELIGIBILITY QUALIFICATIONS

5+ years relevant work experience Ability to read and understand financial statements Strong interpersonal skills Ability to manage multiple high priorities Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint



The compensation for the position is: $101,620.05 - $119,553.00
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield s'engage a respecter l'equite en matiere d'emploi. Notre objectif est d'offrir un milieu de travail diversifie, inclusif et exempt d'obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'acceder a toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel a canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
INCO: "Cushman & Wakefield"