Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


Operational Excellence enables Operational Services by providing service governance and business planning oversight, strategies for a healthy and safe workforce and risk management. As the Senior Policy and Business Planner, you will report to the Leader, Departmental Planning and Governance, and act as a partner to Facilities. Primary duties include:

Provide expertise, comprehensive and timely analysis, strategic advice and service planning recommendations to leadership to support legislative compliance and service delivery. Demonstrate proactive initiative and work closely with partners in Calgary Transit to strategize and respond to business unit, Departmental and Corporate initiatives to ensure a timely and well-coordinated response. Coordinate critically important service plans and budgets that enable efficient, high-quality and financially responsible services to Calgarians. Identify, design and deliver innovative solutions for complex, unique and highly visible service risks. Play a leadership role in preparing business unit and corporate reports related to performance progress and other initiatives, including risk management and accountability reporting to the public. Lead the analysis and response to corporate initiatives or other improvement initiatives. Make recommendations to Business Unit Management and Service Governance Teams on tactics to address emerging risks or challenges that impact business unit goals. While embedded in business unit operations, liaise with other City teams across the service value chain to link policies and processes to service objectives and governance. Other responsibilities include: Elevate strategic discussions on risk, accountability, service Key Performance Indicators and other major business processes to inform decision-making and process design. Apply a systems lens to process improvement, partner engagement and system analysis to contribute to service reliability and resiliency. Support and/or lead the execution of various projects within the business unit and Operational Excellence. Generate insights, prepare performance stories to support decision making, build capacity through facilitation for robust conversations. Actively build communities of practice and contribute to learning circles and collaboration circles to apply knowledge to service planning and governance challenges.

Qualifications

A degree in Business, Science, Social Sciences, Environmental Planning, Public Administration, Marketing or Communications and at least 8 years of directly related progressive experience; OR A master's degree and at least 5 years of directly related progressive experience. Experience in strategic business planning and performance measurement, policy development, engagement with partners and interested parties, risk management and business improvement, as well as in providing strategic advice and support to leaders and decision-makers. Knowledge and understanding of Calgary Transit, or other operational business units would be considered an asset. The incumbent must be able to build collaborative relationships at all levels of the organization, in a politically sensitive environment. This role requires critical and systems thinking, political acumen, strong organizational skills and the ability to work with time-sensitive deadlines. Exceptional communication skills are important for success.

Pre-employment Requirements

Successful applicants must provide proof of qualifications. Applicants will be tested for appropriate skills.

Workstyle

This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. Such arrangements are based on the operational requirements of the position and employee suitability and are subject to change based on operational needs and corporate direction.

Union: CUPE Local 38
Business Unit: Operational Services



Position Type: 1 Permanent
Location: 840, 32 Avenue N.E.



Compensation: Pay Grade 13 $49.32 - 66.00 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.



Hours of work: Standard 35 hour work week



Audience: Internal/External
Apply By: July 25, 2025



Job ID #: 312322