Job Description

Alteo is looking for a Senior PL/SQL Developer for a permanent position based in Montreal.

Within the framework of customer SLAs, your main role will be to provide support and handle incidents reported by operational teams, and to supervise the Support team in resolving incidents, with the aim of meeting contractual commitments (deadlines, quality, cost).

Responsibilities:

• Handle incidents with the aim of resolving them

• Support the N2/N3 operations team and resolve production-related incidents.
• Analyze incidents for the operations team, and recommend actions to be taken depending on the incident reported.
• Ensure the necessary developments to resolve incidents
• Ensure that unit tests are carried out and that documentation corresponding to modifications is drawn up before the system is put into production.
• Ensure compliance with commitments/SLAs

• Ensure compliance with commitments in terms of deadlines and quality of work supplied
• Ensure compliance with standards specific to its activity
• Contribute to the improvement of team indicators to enhance quality and the company\'s image.
• Ensure compliance with selected development standards
• Recommend ways of developing maintenance-specific procedures
• Assist the operations team

• Assist operations team in production roll-out
• Validate deliverables / procedures for operations team / projects during Rollout
• Assist operations team with requests for information
• Train and support the operations team
• Validate network improvements and ensure non-regression testing
• Supervise on-site consultants to ensure customer satisfaction

• Assign and monitor customer environments
• Ensure that developments are carried out to resolve anomalies
• Provide first-level support training and draw up KPIs
• Carry out on-site support missions
• Ensure the development of more junior team members
• Be on-call according to the schedule, in order to intervene when required outside working hours.

• Participate in on-call planning
• Respond to incidents occurring outside working hours.

Profile:

• DEC/BAC in IT or equivalent
• 5-8 years\' experience in a similar role
• Familiarity with the electronic payment industry (an important asset)
• IT project life cycle
• C language
• PL/SQL language
• Shell system
• Unix server
• Testing techniques
• Network certification (Visa, Mastercard)
• PowerCard products
• J2EE HTML model
• Certification practices (Visa, MasterCard...) Back Office
• Customer orientation
• Compliance with commitments
• Initiative-taking
• Problem anticipation
• Reporting & Monitoring
• Involvement in the Quality approach
• Good interpersonal skills
• Team spirit
• Initiative
• Flexibility

Alteo est \xc3\xa0 la recherche d\'un D\xc3\xa9veloppeur PL/SQL Senior pour un poste permanent bas\xc3\xa9 \xc3\xa0 Montr\xc3\xa9al.

Dans le cadre du respect des SLAs des clients, votre r\xc3\xb4le principal sera d\'assurer le support et le traitement des incidents remont\xc3\xa9s par les \xc3\xa9quipes op\xc3\xa9rationnelles, et d\'encadrer l\'\xc3\xa9quipe Support pour assurer la r\xc3\xa9solution des incidents, dans le but du respect des engagements contractuels (d\xc3\xa9lais, qualit\xc3\xa9, co\xc3\xbbt).

Responsabilit\xc3\xa9s:

• Assurer le traitement des incidents dans le but de leur r\xc3\xa9solution

• Assurer le support de l\xe2\x80\x99\xc3\xa9quipe op\xc3\xa9rations N2/N3 et la r\xc3\xa9solution des incidents li\xc3\xa9s la production
• Assurer l\'analyse des incidents de l\'\xc3\xa9quipe op\xc3\xa9rations, et pr\xc3\xa9coniser les actions \xc3\xa0 mettre en \xc5\x93uvre en fonction de l\'incident signal\xc3\xa9
• Assurer les d\xc3\xa9veloppements n\xc3\xa9cessaires afin de r\xc3\xa9soudre les incidents
• Assurer la r\xc3\xa9alisation des tests unitaires et r\xc3\xa9diger la documentation correspondante aux modifications effectu\xc3\xa9es avant la mise en production
• Assurer le respect des engagements/SLA\'s

• S\'assurer du respect des engagements en termes de d\xc3\xa9lais et de qualit\xc3\xa9 du travail fourni
• S\'assurer du respect des normes sp\xc3\xa9cifiques \xc3\xa0 son activit\xc3\xa9
• Contribuer \xc3\xa0 l\'am\xc3\xa9lioration des indicateurs de son \xc3\xa9quipe afin d\'am\xc3\xa9liorer la qualit\xc3\xa9 et l\'image de l\'entreprise
• S\'assurer du respect des normes de d\xc3\xa9veloppement choisis
• Pr\xc3\xa9coniser des axes de d\xc3\xa9veloppements des proc\xc3\xa9dures sp\xc3\xa9cifiques \xc3\xa0 la maintenance
• Assister l\'\xc3\xa9quipe op\xc3\xa9rations

• Assister l\'\xc3\xa9quipe op\xc3\xa9rations dans la mise en production
• Valider les livrables / proc\xc3\xa9dures \xc3\xa9quipe op\xc3\xa9rations / projets durant le Rollout
• Assister l\xe2\x80\x99\xc3\xa9quipe op\xc3\xa9rations dans les demandes d\xe2\x80\x99information
• Former et accompagner l\'\xc3\xa9quipe op\xc3\xa9rations
• Valider les am\xc3\xa9liorations r\xc3\xa9seaux et assurer les tests de non r\xc3\xa9gression
• Assurer l\'encadrement des consultants sur site dans le but de satisfaire le client

• Assurer l\'affectation et le suivi de la gestion des environnements clients
• S\'assurer des d\xc3\xa9veloppements effectu\xc3\xa9s afin de r\xc3\xa9soudre l\'anomalie
• Assurer des formations premier niveau support et \xc3\xa9laborer les KPI\'s
• Effectuer des missions de support sur site
• Assurer le d\xc3\xa9veloppement des membres de l\'\xc3\xa9quipe plus junior
• Assurer l\'astreinte selon le planning dans le but d\'intervenir en cas de besoin d\'intervention en dehors des heures de travail

• Participer \xc3\xa0 l\'\xc3\xa9tablissement du planing d\'astreinte
• Assurer les interventions en cas d\'incident survenus en dehors des heures de travail

Profil:

• DEC/BAC en IT ou l\'\xc3\xa9quivalent
• 5-8 ann\xc3\xa9es d\'exp\xc3\xa9rience dans un r\xc3\xb4le similaire
• Familier avec l\'industrie de la mon\xc3\xa9tique (atout important)
• Cycle de vie de projet informatique
• Langage C
• Langage PL/SQL
• Syst\xc3\xa8me Shell
• Serveur Unix
• Techniques de testing
• Certification r\xc3\xa9seaux (Visa, Mastercard)
• Produits de PowerCard
• Mod\xc3\xa8le J2EE HTML
• Pratiques de certification (Visa, MasterCard\xe2\x80\xa6) Back Office
• Orientation Client
• Respect des engagements
• Prise d\'initiative
• Anticipation des probl\xc3\xa8mes
• Reporting & Monitoring
• Implication dans la d\xc3\xa9marche Qualit\xc3\xa9
• Aisance relationnelle
• Esprit d\'\xc3\xa9quipe
• Initiative
• Flexibilit\xc3\xa9

Alteo