Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider \xe2\x80\x93 encompassing physical, mental and financial health \xe2\x80\x93 TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.The Senior Manager (Benefit Operations) is responsible for the overall quality of service delivery of an ongoing plan for one or more clients. The position focuses primarily on maintaining the ongoing delivery of service through day-to-day relationships with the client and internal partners.Responsibilities:Ongoing Service Delivery : The Senior Manager (Benefit Operations) is responsible for providing oversight that all aspects of ongoing service delivery are accurately executed in accordance with Service Level Agreements (SLA\xe2\x80\x99s) and established timelines.Project Management:The Senior Manager (Benefit Operations) develops project schedules, process flows and timelines, delegate\xe2\x80\x99s tasks to meet deliverables, monitors and provides updates on the status of outstanding issues, process improvements and financials. They work closely with the Client on service delivery topics and looks to identify ways to improve processing. As clients request mid plan year changes to processes or new legislation is implemented, the Client Manager leads the requirements definition process, coordinates the implementation efforts and the transition of new features to Production, ensuring that all members of the team are aware of the changes.Annual Enrollment. The Senior Manager (Benefit Operations) manages the scope of requirements and testing activities. They work with the AE Project Manager to allocate resources and define timelines for Annual Enrollment.Team Development: The Senior Manager (Benefit Operations) is responsible for ensuring a cohesive, client-focused team within client services and across operations. They integrate team efforts through status meetings, and sharing appropriate information to leverage knowledge across team members.Subject Matter Expert: The Senior Manager (Benefit Operations) acts as a subject matter expert (knowledge resource) for the team on such topics as plan provisions, processing procedures, client-specific topics, and alternatives for service delivery. Minimum travel to client locations may be required.Succeeding as a Team Leader will require the following core qualifications and skills:Bachelor\xe2\x80\x99s degree in business, human resources or related field5 years of experience in health & welfare benefits administration and operations2 years of experience in a leadership role: project management and/or line managementGBA, CEBS or other industry designation preferred though not requiredBenefits outsourcing experience preferred though not requiredIntermediate skill level in Microsoft OfficeDemonstrated skill sets: internal and external relations: Create relationships across internal functional teams to develop and maintain line of sight to the client\xe2\x80\x99s objectives#LifeAtTELUS#HiringNow#LI-JD1A bit about usWe\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies\xe2\x80\x99 Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

LifeWorks