Job Description

Requisition ID: 200082Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Senior Manager, Onboarding & Learning Delivery / Strategy, Canadian Business BankingPurposeLeads and oversees onboarding & learning delivery across Canadian Business Banking in ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.Reporting to the Director Sales Effectiveness and Sales Enablement, the Senior Manager will define, develop, implement and deliver role-based learning and training programs for all employees across commercial banking, while overseeing the end-to-end learning journey. As well you will engage with employees and their management to provide support and ensure consistency throughout the learning journey.You will collaborate with various stakeholders, such as managers, HR, and subject matter experts, to ensure that the training content is relevant, engaging, and aligned with the company\'s vision and values.You will monitor and measure the effectiveness and impact of the training programs, using various tools and methods, such as surveys, feedback, and analytics.You will continuously seek to improve and innovate the training programs, based on the best practices and emerging trends in the field.Accountabilities:Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Leads the implementation of complex learning programs, including accreditation programs to ensure successful design, development, testing and execution of learning programs in accordance with established guidelines and standards.Manages all aspects of the onboarding and graduated CBB Learning program including but not limited to content coordination, program evaluation, learner assessments, virtual classes, face to face classes, e-Learning, learner and coaches guides, building relationships with partner activities, and overall delivery.Proactively assesses impacts, dependencies, and trade-offs across all learning programs.Develops metrics in conjunction with Director, Sales Effectiveness to assess the effectiveness and sustainability of onboarding programs and change management initiatives, ensuring alignment with the Bank\'s strategy and overall business needs and requirements.Leverages data and insights to optimize the quality, effectiveness, and efficiency of learning programs, change management and support framework. Solicits feedback and diverse perspectives from key stakeholders to use as input for enhancements.Monitors and analyzes leading trends and best practices to identify improvement/enhancement opportunities.Supports the Director Sales Effectiveness in providing actionable feedback and insights gathered from delivered training sessions, employee learning plan progression that help shape the development of future coaching strategies and materials by:

• Providing comprehensive analysis, assessments and feedback on knowledge and understanding of products and services and recommendations on how they can be elevated
• Offering insights and recommendations on matters than require escalation to leadership
• Exhibiting strong strategic influencing in interactions with key internal partners, regarding sales and distribution strategies, analysis and reporting
• Gathering industry trends, competitive positioning analysis to identify new opportunities, in conjunction with the regular strategic planning process

Understand how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank\'s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.Dimensions:

• Delivers training including learning programs, change management and support framework
• Ensures alignment between learning programs, strategy, and objectives
• Work impacts employees nationally
• Multiple, complex projects
• Strong collaboration across Bank areas

Education / Experience / Other Information:

• Post-secondary education in Business, Learning or equivalent experience
• Certificate or designation in adult learning highly desirable
• 5+ years working experience in Commercial Banking
• Proven experience with Facilitation with the ability to engage audiences as all levels of the organization
• Significant understanding of learning programs, policies, processes, and operations
• Strong project management skills
• Intermediate to Advanced proficiency with MS Office suite - Word, Excel, PowerPoint and Adobe
• Sales Experience in Canadian Business Banking is an asset
• Deep understanding and knowledge of Canadian Business Banking policies and procedures
• Experience with client service standards and change management
• Ability to translate strategy into actionable plans and results
• Superior prioritization skills and time management skills
• Ability to pivot based on new/changes to business line strategies and Executive priorities
• Excellent communication skills, both verbal and written - French language is an asset

Working Conditions:

• Hybrid work environment
• Ability to work non-standard hours which are a common occurrence
• Ability to travel up to 50% of the time depending on the needs and schedules of the training programs
• Ability to travel to Toronto for candidates outside of Toronto and the Greater Toronto Area
• Driver\'s License and vehicle required for travel within province

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : Ontario : OttawaScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank