Job Description

Senior Manager, Shelter Operations and Programs

Reports to and is Responsible to

: Executive Director

Number of Direct Reports

: 5

Benefits

: Full benefit package, RRSP contribution plan, wellness and vacation

Work Location

: Morinville, Alberta.

Hours

: 40 hours per week, Monday to Friday (8:00 a.m. - 5:00 pm), occasional evenings and weekends are required. Participation in on-call rotation.

Compensation

: $85,000 to $90,000 based on experience

Role Objectives

The Senior Manager, Shelter Operations and Program plays a crucial role in advancing JMMF's mission to break the cycle of domestic violence. This position oversees key operational aspects, including OHS programs, volunteer management, facility maintenance, and strategic initiatives. Working collaboratively with the Executive Director and other leadership team members, you will drive innovation, ensure operational excellence, and support the organization's growth and impact.

The Senior Manager, Shelter Operations and Programs is a visionary leader who champions innovation, drives measurable results, and cultivates high-performing, empowered teams. This position is responsible for leading from a feminist perspective, centring equity, inclusion, and collaboration in all aspects of operations and strategy at the Jessica Martel Memorial Foundation.

You will play a pivotal role in shaping the future of our organization by:

Inspiring Change:

Proactively identifying opportunities for growth and transformation, and motivating others to embrace new ideas and approaches in our mission to end domestic violence.

Fostering Creativity and Solutions:

Encouraging team members to think creatively, challenge the status quo, and develop practical solutions to complex challenges.

Galvanizing Action:

Uniting staff, volunteers, and community partners around a shared vision, building momentum, and translating innovative ideas into tangible outcomes.

Building High-Functioning Teams:

Creating an environment where every team member feels valued, supported, and empowered to contribute their strengths. You will model transparent communication, mutual respect, and shared leadership.

Leading with a Feminist Lens:

Embedding principles of equity, intersectionality, and anti-oppression in all decision-making, ensuring our programs and operations reflect the diverse realities of those we serve and those we work with.

Driving Results:

Setting ambitious goals, using data and evidence to inform decisions, and holding yourself and others accountable for achieving meaningful, measurable impact.
As a collaborative member of the leadership team, you will work closely with the Executive Director and colleagues to ensure operational excellence, strategic alignment, and continuous improvement across all programs and initiatives.

Leadership and Program Development

Inspire and Empower Teams:

Provide visionary leadership, support, and guidance for facility maintenance, inventory, programming at Jessie's House and Eileen's Place, and community-based client outreach--ensuring all team members are empowered to contribute ideas and drive program excellence.

Champion Inclusive Recruitment and Growth:

Lead innovative recruitment, onboarding, retention, and staff development practices, fostering a diverse and inclusive environment. Support all aspects of human resource management as directed by the Executive Director, modelling a feminist, equity-driven approach.

Collaborate for Strategic Impact:

Partner with the Executive Director and Senior Manager, Community Impact and Education, to implement strategic projects that advance organizational priorities and create meaningful change.

Drive Program Innovation:

Develop, lead, and oversee the implementation of all programs at Jessie's House and Eileen's Place, ensuring they are responsive to emerging needs, informed by evidence, and promote empowerment and equity for clients and staff.

Foster Financial Sustainability:

Support the development and management of program budgets and financial sustainability plans, encouraging creative solutions and new models for resource generation.

Advance Strategic and Operational Plans:

Ensure the successful execution of strategic and operational plans, translating vision into actionable, measurable outcomes.

Operational Management

Optimize Operations for Excellence:

Oversee facility maintenance and operational efficiency at Jessie's House and Eileen's Place, ensuring environments are safe, welcoming, and conducive to innovation.

Lead with Foresight:

Manage contract negotiations, annual facility budgets, and develop a forward-thinking 5-year facility maintenance plan.

Mitigate Risks Proactively:

Conduct risk assessments and implement innovative mitigation strategies to safeguard clients, staff, and operations.

Champion Safety and Compliance:

Support the implementation of OHS and AHS policies and procedures, ensuring comprehensive training and a culture of safety.

Strategic Planning and Innovation

Shape the Future:

Actively participate in strategic and business planning, bringing creative ideas and a collaborative spirit to the table.

Lead Program Evolution:

Guide ongoing program development, ensuring input from staff, clients, and Indigenous voices is valued and integrated.

Data-Driven Decision Making:

Use data and evidence-informed practices to set ambitious goals, recognize trends, and adapt programming for greater impact.

Stakeholder Relations

Build Collaborative Partnerships:

Cultivate strong relationships with external stakeholders, community partners, and sector leaders, positioning JMMF as an innovative and trusted leader.

Engage in Community Development:

Actively participate in community of practice committees, assessments, and collaborative initiatives that advance shared goals.

Project Management and Evaluation

Align Programs with Vision:

Ensure all programs are aligned with JMMF's strategic and business plans, translating organizational vision into concrete action.

Lead with Accountability:

Design and implement project plans and tools that ensure successful, timely, and impactful program delivery.

Measure and Communicate Impact:

Lead the development of outcome and evaluation frameworks, ensuring programs at Jessie's House and Eileen's Place meet Foundation and funder mandates, and that results are communicated clearly to stakeholders.

Foster a Culture of Learning:

Facilitate ongoing learning, innovation, and storytelling within the organization, encouraging reflection and continuous improvement.

Mandatory Requirements

Ability to travel frequently to Morinville, within Sturgeon County and St Albert Clear Police Security/vulnerable sector check and Child Intervention Check Valid First Aid certification Excellent personal and professional boundaries Adhere to JMMF policies and procedures Outstanding work ethic On-call rotation

Education and Experience

Master's degree in social work, or related field preferred; equivalent combination of education and experience may be considered Minimum 5 years of leadership experience and 5 years of frontline service delivery in social services or related field Experience in program evaluation, risk management, and facility operations Strong understanding of domestic violence issues, trauma-informed practices, and community development Proven track record in developing and implementing innovative programs and strategies

Core Competencies

Safety: Ensuring physical and emotional safety for clients, community, and staff Trustworthiness and Transparency: Building trust through clear, consistent, and honest communication Collaboration and Mutuality: Engaging stakeholders as partners in decision-making Empowerment, Voice, and Choice: Focusing on strengths and enabling informed decision-making Cultural, Historical, and Gender Sensitivity: Recognizing and addressing the influence of cultural, historical, and gender-related factors in trauma
If you are ready to bring your leadership skills to JMMF and contribute to our mission of breaking the cycle of domestic violence, we invite you to join our team and make a lasting impact in our community.

Please submit your resume to hr@jmmf.ca

We thank you in advance for your resume submission. Only those identified for a pre-screen interview will be contacted.

Job Type: Full-time

Pay: $85,000.00-$90,000.00 per year

Benefits:

Extended health care Paid time off RRSP match
Schedule:

Day shift Evening shift Monday to Friday On call
Ability to commute/relocate:

Morinville, AB T8R 1S1: reliably commute or plan to relocate before starting work (required)
Experience:

Leadership: 4 years (required)
Licence/Certification:

First Aid Certification (required)
Work Location: In person

Application deadline: 2025-08-21