Job Description

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(Onsite)

CLOSES: Open Until Filled

Be Part of Something Meaningful!

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Join the Aya?s Me?n?men Child & Family Support Services Department as the Senior Manager, Quality Improvement. This leadership role is central to advancing the quality, safety, and effectiveness of services for Squamish Nation children and families. You will play a vital role in ensuring that programs reflect Sk?wx?wu7mesh teachings and values, align with provincial and federal standards, and strengthen culturally safe care across the Nation. By inspiring a culture of continuous improvement, you will help create lasting change that supports the wellness and prosperity of our Uxwumixw.

What You'll Do

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Lead the development, alignment, and evaluation of practice standards across Aya?s Me?n?men Child & Family Services. Oversee the Accreditation process, ensuring sustainable structures, processes, and practices. Provide practice leadership by guiding staff, managers, and clinicians on service delivery, audits, and quality assurance. Develop and implement annual training and professional development plans, fostering continuous learning and staff growth. Support culturally safe supervision and practice consultation for complex and high-profile cases. Monitor and evaluate service quality through case reviews, audits, and performance metrics. Gather and integrate community feedback into service design and program improvements. Manage the department's complaints and feedback process, ensuring issues are resolved in alignment with standards and cultural values. Collaborate with other Quality Improvement leaders across Nexwninlhewa?7nem Ch'a?wch'aw People Services to ensure system-wide alignment. Provide regular reports and strategic recommendations to Directors on emerging practice trends, service concerns, and best practices.

What We're Looking For

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Master's degree in Social Work, Counselling, Child and Youth Care, Psychology, Education, Health, or a related discipline. Experience in child welfare, family support, Indigenous community services, or therapeutic practice. Strong knowledge of CFCSA, AOPSI, and service standards within Indigenous Child & Family Service Agencies. Experience with accreditation, quality assurance, and service evaluation processes. Skilled at developing training, providing supervision, and mentoring staff across disciplines. Proven ability to analyze data, interpret feedback, and implement service improvements. Deep respect for Indigenous teachings, traditions, and culturally safe service delivery. Cultural humility and respect for Sk?wx?wu?7mesh values, sovereignty, and self-determination.

Why Work With Us

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Impactful Work

- Be part of a team dedicated to serving the community through Na estetx? w s?walwen cht (Trust), Na estitkw s?walwen cht (Security), Na es?w'u?w'ulh s?walwen cht (Purpose) and Na eslhilhkw'is s?walwen cht (Belonging)

Professional Growth

- We invest in our people with training, mentorship, and career development

Sk?wx?wu7mesh Uxwumixw Values

- Be part of an organization that values Uxwumixw (community/peoples), snew?iyelh(guiding through teachings), wenaxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources - our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Salary:

$94,000 - $141,000


Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits

: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

Please note selected ca

ndidat

es will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant