Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The VCE team is goaled with efficiency agenda we continue to make investments in our best-in-class products. This role will support setting strategies that enhance revenues and drive cost efficiencies, and will implement change either directly, or indirectly via product, benefit and partner stakeholders.
The Senior Manager, VCE will be an integral member of a dynamic team charged with efficiency strategy and managing execution of initiatives that will drive step-change and sustainable growth for Amex.
Principal accountabilities include:

• Developing the strategy and approach of the team's mandate that is grounded in driving efficiency across business, grounded in customer experience.
• Leveraging data and analytics to understand customers throughout the customer lifecycle to find opportunities.
• Constantly monitoring competitive landscape and customer feedback to identify opportunities.
• Initiative identification and sizing, management and execution of VCE led projects/processes.
• Collaboration with a host of enterprise partners as well as other business units to uncover insights that will inform the team's proposed strategies and support in creating alignment across many stakeholders.
• Comfortable in creating tactics from ambiguity, and ca-do attitude in day to day work.
• Preparing annual forecasts and monthly reporting on the performance of the portfolio.
• Creating a high commitment work environment where people are motivated and encouraged to achieve, through empowerment and development.
• Leading a high performing team.

Minimum Qualifications

• Ability to motivate, inspire and coach the team.
• University Degree in Marketing / Business / Commerce, or equivalent combination of education and business experience.
• Credit Card experience, ideally in the efficiency side.
• Experience in working with ambiguity and project management.
• Progressive development in analyzing business opportunities, driving recommendations and implementations.
• Proven ability to effectively manage relationships and influence without direct authority.
• Pro-active self-starter and strong driver of results and speed to market focus.
• Demonstrated oral and written communication skills, with emphasis on proposal development and presentation to internal and external contacts, up to senior management levels.
• Demonstrated multi-tasking, attention to detail and prioritization skills in a demanding environment.
• A reputation for personal excellence, creativity and curiosity.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required