Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can\'t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\'s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Production Engineering provides support for applications and technology platforms used by TD Securities (TDS) and Treasury Balance Sheet Management (TBSM) users. Primary accountabilities include managing service requests, incident management, customer communications, and support for change & release management.

The department\'s goal is to provide timely and knowledgeable support for TDS & TBSM applications and technology services. This comes from managing issues efficiently in coordination with key stakeholders, all while managing associated risks through effective communication.

There\'s room to grow in all of it.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Graduate Degree Preferred.
• 10+ years of Production Application Support / Production Engineering Experience.
• Business and Technology knowledge of Treasury Balance Sheet Management.
• Experience with Risk Management technology and systems preferred.
• Proficiency in ITIL or other IT Services management framework.
• Strong problem-solving skillset and aptitude to engineer solutions in real-time for complex situations in a high-pressured environment.
• Strong Communication and collaboration abilities.
• Hands-on experience in dealing with various technology areas including infrastructure, networks, trading venues, monitoring and observability tools.\xef\xbb\xbf\xef\xbb\xbf
• Engineering leadership experience within SRE, DevOps, DevSecOps, Containerization, Kubernetes, traditional enterprise platforms and applications modernization with container as a service.
• Good experience building teams and collaborating with different technology teams to deliver customer centric results
• Ability to direct and manage multiple, broad and highly complex global teams (can be groups of up to 50 technology professionals) and/or projects which are diverse in scope.
• Strength in setting direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
• Readiness to direct the development of problem resolutions, plans and strategies for operational improvement/advancement.
• Confidence and experience serving as a key point of contact internally and externally.
• Leadership in growing team expertise to align with demand and TD\'s business and technology direction. assess team capabilities, proactivity in identifying ways to provide and enhance value delivered.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends.
• Commitment to ensuring a close relationship is maintained with clients in order to keep informed of their business needs and direction.

Hours

37.5

Job Details

About This Role

We are looking to hire Senior IT Manager who has strong understanding of TBSM (Treasury Balance Sheet Management) and TD Securities businesses and products including hedging and risk platform. The candidate will run multiple teams of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved.

Here\'s some of what you may be asked to perform:

• Manage the production support including systems, applications, and services for a range of clients to support them in meeting business objectives and goals.
• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Manage relationships with delivery teams and partners, hold regular service delivery reviews.
• Drive and manage a highly effective controls environment covering change management, production implementation, compliance and audit controls, and business continuity.
• Full understanding of Capital Markets Product life cycle including Risk, Accounting and P&L.

Excellent understanding of Application life cycle and Application onboarding process into production. * Well-versed in the on-prem, co-located as well as modern cloud native technologies and nextgen technology stacks.

• Ensure scheduled changes take place with proper testing, monitoring and implementation, at minimal business risk.
• Work with technology partners to ensure environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements.
• Understand and identify opportunities to improve support costs (people, infrastructure, applications).
• Lead effort to test, debug, performance analyze and document environment components.
• Monitor service levels, set targets, take action.
• May monitor and coordinate operating schedules and priorities for all application-related incidents to ensure effective and efficient operations support and maintenance.
• Focus on process improvements to lower operational, reputational and proprietary risks.
• Ensures operations training documentation is current and readily available.
• Follow process management discipline for change management of all systems managed.
• Continuously improve delivery promptness while balancing quality and price.
• Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness and operational efficiency.

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

IT Application Support

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

TD Bank