Job Description

Solution Consulting & ImplementationsHybrid Remote, Whitby, Ontario Moncton, New BrunswickDescription(MATERNITY LEAVE COVER FOR 18 MONTHS)Starting base salary USD$72,000 - $97,000 / CAD $77,500 - $102,500*Plus Bonus, Equity & Benefits

• Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.What you will be doing:The Senior Manager, Implementation Services serves as the lead of an implementation team, which includes project managers, implementation managers, analysts and specialists. They recognize that implementations are not just about scope, schedule and budget tracking but rapidly creating value for our fortune 100 customers though adoption of our platform while creating an unbelievable client experience. Responsibilities include:

• Lead an implementation team consisting of Project Managers and Implementation Specialists.
• Works closely with leadership to determine management objectives and oversee client projects while leading the team to meet or exceed all team performance metrics and project deliverables.
• Manages the performance of implementation team members to ensure appropriate development and growth.
• Identifies areas for process improvement and develops and executes solutions to improve in areas including operations, documentation, utilization and customer satisfaction.
• Assists with review of bookings, resource usage and constraints in order to anticipate demand and assign resources to projects and billable work.
• Assists with team and department reporting and insights to support the smooth allocation of resources and delivery times of projects
• Works with sales/account teams to assist with scoping meetings, creating estimates and SOW\'s.
• Partners with sales/solution teams in positioning implementation services
• Assists with hiring, training and mentoring of team members.
• Provides management support for client escalations to drive issue resolution with members of the account team.
• Collaborates with other departments to create best practices and helping the organization scale.

What you\'ll bring to this role:

• Management experience with proven leadership skills, preferably in a SaaS company.
• Demonstrated ability to manage multiple programs at once, with good time management skills
• Strong self-management and mentoring skills for team members.
• Demonstrated ability to work effectively as team leader in a fast-paced, ambiguous and changing environment.
• Strong verbal, written and presentation skill with ability to effectively communicate at multiple levels in the organization.
• Ability to prioritize competing demands and meets deadlines in timely manner.
• Ability to work independently and collaborate effectively with other leaders and teams.
• A positive and client-focused mindset, delivering customer results and exceptional service, while balancing the responsibilities to the organization.
• Exceptional problem solving and analytical skills

Why 360?Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world\'s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work\xc2\xae in Canada, the USA and the UK.At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

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