Job Description

Title: Senior Manager, Health Equipment Loans Program, (HELP)

Employee Working Location: Office/In-person (Prince George, Kamloops, Kelowna, Victoria or Burnaby, BC)

Employment status: Permanent full time

Salary band: $76,630 - $95,788/year

The Canadian Red Cross (CRC) \xe2\x80\x93 one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada\xe2\x80\x99s Best Employers 2022 - is seeking a Senior Manager to join our HELP team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will be responsible for line management of the distribution services and day to day operational management support to a large, geographically dispersed HELP team in BC and Yukon. They are responsible for ensuring stable, effective staffing and service delivery. They and work with teams to ensure established program quality standards and to achieve program goals. The Senior Manager, HELP works with line management and People Services to identify, address and manage recruitment, staffing and performance issues affecting delivery of service. They work closely with the Distribution and Quality Assurance Managers on key operational projects to deliver a high-quality service.

In this role, you will:

• Develop and lead a staffing and retention strategy to identify and address key recruiting and staffing challenges, talent acquisition and proactive workforce planning initiatives in partnership with Client and Partner Services supports

• Recruit, train and supervise assigned HELP personnel.

• Be responsible for Issue management with Medical Equipment Distribution Supervisors relating to staffing challenges and performance management, staff planning

• Work with Distribution Manager, People Services Managers to review staffing models and identify adjustments to best support service delivery
• Work with Manager, Partner Services and Manager, Client Services to ensure program alignment for day to day operations

• Prepare, monitor and adjust assigned budgets to achieve program targets, including contribution to shared services.

• Working closely with the QA Manager, follow up on audit reports including development and implementation of on-going training plans

• Ensure all work is performed and facilities operated in accordance with Society health, safety and risk management policies.

• Work in collaboration with colleagues at the provincial, territorial and national levels to ensure appropriate management of HELP within Red Cross and external standards e.g. human resources, quality assurance, finance, facilities and procurement.

What we are looking for:

• A university degree in a related field;

• A minimum of 6 years of management experience (including leading teams of staff and volunteers in a wide geography and managing a complex organization, including human resource, financial and program implementation);
• Experience in health programs, particularly health equipment;
• or an equivalent combination of education and experience
• Skilled at building and maintaining respectful and collaborative relationships

• Proven skills in implementing and monitoring plans, budgets and performance of objectives.
• Proven skills in supervising and supporting employees

• Ability to influence others lead effectively through change
• Effective at crafting solutions to complex problems and challenges

• Effective negotiation skills

• Excellent written and verbal communication skills in English

• Proficiency in MS Office Suite

• First Aid Certification or willingness to take training

Working conditions:

• Frequent travel within the province, territory and occasionally across Canada

• Able to work flexible hours and be available during times of disaster

• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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Canadian Red Cross