Job Description

Requisition ID: 188167

Tangerine is Canada\'s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\'s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada\'s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As the Senior Manager of Fraud Governance and Operations, you will lead and oversee Tangerine Fraud Operations (Mastercard), ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. You will ensure that all appropriate controls towards efficiency of operations, quality, and profitability are maintained, along with mitigating losses, maximizing profitability, and minimizing reputational risk.

Is this role right for you? In this role, you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide Fraud delivery governance leadership and execution expertise, working with stakeholders across Tangerine and key program vendors, as well as Scotia Risk/Operations areas where appropriate.
• Lead Tangerine Project fraud risk assessments process up to and including supporting NIRA development and NIRA 2nd line fraud control function response.
• Develop and lead the New Account Verification (NAV) bank onboarding fraud strategy including the oversight of performance and its management.
• Develop and implement operational delivery monitoring and governance framework and processes to ensure alignment to Tangerine program objectives and strategy including supporting Loss Prevention Analytics with fraud strategy development and fraud financial performance oversight/monitoring.
• Lead operational effectiveness and performance management including the oversight of operational change management and provides governance oversight to ensure execution of approved policies and procedures.
• Develops relationships with functional business teams to support the development of Tangerine risk governance framework and ensure compliance with regulatory requirements; provides coaching and mentoring to foster a strong risk discipline environment.
• Leverage and partner with Loss Prevention Strategy and Analytics resource on strategy enhancements, metrics, key indicators and dashboard delivery.
• Maintain thorough understanding of loss prevention and fraud operational delivery covering the key Loss Prevention areas of scope: detection, prevention, claims investigations and recovery and Fraud project risk assessments

Do you have the skills that will enable you to succeed in this role? - We\'d love to work with you if you have:

• 7-10 years of experience in management and in the financial services industry, with 2+ years directly in Mastercard operations
• 3-5 years of fraud experience
• 3+ years of direct people management experience - ability to mentor, set and champion a clear future direction and demonstrate actions expected in others including a high standard of performance
• Expert judgement/organizational, problem solving, conflict resolution/management, mediation, and negotiation skills
• Systems knowledge: All internal bank systems including but not limited to: Citadel, TSYS, IntraLink, VRM, VROL, VCAS, Interac, TransUnion, DAWT, PRM, PPM, etc. is an asset
• Team focus - working effectively with others to achieve common objectives
• Excellent communication skills (written and verbal) to communicate effectively with internal and external customers as well as other business partners
• Thorough knowledge of the related regulatory requirements including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance
• Branch working experience and bilingualism is considered and asset

What\'s in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don\'t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank\'s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa || Canada : Quebec : Montreal || Canada : Quebec : Quebec

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank