Job Description

The Senior Manager, Digital Governance plays a pivotal role in developing and implementation of governance frameworks for the Digital Storefront project that drive consistency, compliance, and innovation across our global digital platforms. This role is ideal for a strategic thinker with hands-on experience in digital governance, standard development, and stakeholder engagement across diverse regions and regulatory environments.


You will work closely with cross-functional teams--including product, design, and engineering--to create and operationalize governance structures and support standard creation. You will define strategies, influence stakeholders, and oversee execution to ensure that our digital governance initiatives deliver measurable business value while meeting regional and local requirements and align to our Digital Storefront project goals.

Position Responsibilities:

Lead the development and rollout of governance structures for initiatives such as Domain Rationalization, Common Capabilities, and the Global Common Design System. Draft and maintain governance standards, procedures, and best practices to ensure alignment and compliance across digital teams. Partner with Product Owners and business leaders to gather requirements and ensure governance frameworks support strategic objectives. Lead the creation and delivery of training materials that promote awareness and adoption of governance policies. Support the evaluation of governance effectiveness, managing and implementing improvements based on feedback and performance metrics.

Required Qualifications:

5+ years of experience in digital governance, policy/standard writing, or compliance-related roles. Experience working in digital environments across global teams (North America, Asia).

Preferred Qualifications:

Experience supporting governance in digital transformation projects. Strong communication and documentation skills. Familiarity with domain management and digital design systems. Strong communicator with experience engaging executives and cross-functional teams. Passionate about digital transformation and customer-centric design. Skilled in stakeholder management, outcome-driven planning and agile methodologies. Comfortable navigating ambiguity and driving change in complex environments.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.
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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.