Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you\xe2\x80\x99ll be doing:As Senior Manager, Quality Assurance, you will be joining the Digital Technology Team. The Senior Manager, Quality Assurance is responsible for providing consultation on a wide spectrum of existing and emerging testing practices, tools, and processes. The role manages professionals, managers, and operational support employees to lead large and complex testing projects within the Online Banking (OLB) environment with specific focus on quality assurance and control.In addition, role conducts concurrent quality assurance and control activities for mobile, applications and desktop. The Senior Manager, Quality Assurance is responsible for CIBC and Simplii online banking QA results, defining and managing resource requirements and allocations, and monitoring quality, and promoting adoption of best practices . The role applies innovation, and substantial communication and problem-solving skills to work with technology and other business departments in the testing of application programs impacting business improvements.At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How you\xe2\x80\x99ll succeed:

• Collaboration: Manage relationship with clients; interface and maintain communications with Technology and Business Partners.
• Project Delivery: Oversee the testing function of multiple, complex features, projects and organization-wide system. Monitor business and technology developments and provide on-time response and support. Within the scope of accountability, monitor and proactively address QA budgets / estimates, ensuring QA meets cost estimates. Provide and coordinate off-hours support (evenings, weekends) for urgent / production issues and scheduled releases
• Strategy & Process Enhancements:. Execute and support the CIBC Digital Technology QA vision & strategy. Review existing processes within the team, identify areas for efficiencies and improvements in our processes.
• People Leadership: Lead and coach a high performing team of on and off-shore individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.

Who you are

• You can demonstrate experience through previous management or leadership of an Operations, QA or Development team within Financial Services. You have previous experience with Test Automation tools, ITIL Processes or IT Product Delivery. You have strong verbal/written communication skills, as well as presentation skills. You have the proven ability to work effectively in fast-paced environment which requires leadership on multiple initiatives at a time, along with hands-on execution.
• You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You\'re confident in your ability to communicate detailed information in an impactful way.
• You are detail oriented. You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitWe may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 17th FloorEmployment Type RegularWeekly Hours 37.5Primary Recruiter Jeffrey RahimSkillsAnalytical Thinking, Group Problem Solving, People Management, Process Improvements, Quality Assurance (QA), Testing Strategies, Waterfall Project Management

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