Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Manager - Atlassian Tools



WHAT IS THE OPPORTUNITY?

This position will function as the product owner for the Enterprise Agile Tools and will be responsible to develop, execute and maintain a comprehensive strategic roadmap of integrated Agile tooling ecosystem. You will partner with Application Delivery pillars and provide Agile tool-related thought leadership, best practices, guidelines and implement solutions.

WHAT WILL YOU DO?

Function as the product owner for Enterprise Agile Tools:

Define, advise and implement Agile tooling strategic direction in partnership with enterprise tools and methodology owners

Pilot and implement new Jira plug-ins that support Agile at scale

Define & implement Agile tooling usage standards (i.e. permissions, workflows, post-conditions, dashboards, screens, and fields) and best practices to increase higher productivity

Create a roadmap for implementation of tooling integration between Jira and other technical and Portfolio Management applications

Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and customized reports

Create and maintain prioritized backlogs of work required to fulfill strategic objectives

Communicate regularly with a range of enterprise stakeholders

As an Atlassian Consultant and Subject Matter Expert, you will:

Partner with Application Delivery pillars and provide Agile tool-related thought leadership, best practices, guidelines & recommendations

Coach executives, business and the delivery teams to enable productive tooling usage

Build and facilitate demos, "how-to" guides, and trainings of Jira & Confluence

Advise and train Jira administrators on how to configure, use, and maintain global and project-specific Jira configurations

Leverage communities to spread product knowledge

Solution Implementation and Delivery:

Custom Atlassian solution design and implementation e.g., workflow, plugins/scripts, configuration

Code & implement scripting solutions with languages like Groovy and Python

Web integration of Atlassian and other applications using Rest APIs

Create Jira project roles, issue types, components, workflows, release based configuration

Advise and assist Application Delivery teams in creating organizing and managing screen schemes, permission schemes and notification schemes

WHAT DO YOU NEED TO SUCCEED?

Candidates should have demonstrated experience and a documented track record of success in the following key areas:

Deep hands-on expertise with Atlassian products, specifically Jira Align, Jira and Confluence

Ability to gather requirements, propose potential solutions, analyze impact, communicate with stakeholders, and implement toolset solutions.

Installation, configuration, and system administration of Atlassian software, with particular emphasis on Data Center versions of Jira, Confluence, and Atlassian Marketplace Jira plug-ins

Demonstrated ability to develop & implement workflow, post functions, triggers, automated scripts, etc

Ability to write JQL (Jira Query Language) to construct custom dashboards, reports, filters etc.

Deep understanding and hands on experience with Atlassian rest APIs

Exceptional engagement, facilitation, and communication skills, with experience collaborating with stakeholders at every level; Ability to present complex topics to mixed audiences

Ability to problem-solve innovatively and creatively, work independently with minimal guidance in a rapidly changing environment

Ability to manage multiple clients and deliverables at any given time through effective time management and planning

Team player and strong collaboration and stakeholder management skills

Need to have:

BA/BS in Information Systems, Computer Science, or related experience

5+ years deep hands-on experience and expert knowledge of Atlassian JIRA and Confluence

3+ years in a consulting or client delivery role, and experience managing software tool implementations

2+ years with web integration using Rest APIs scripting with a language like Groovy or Python

Strong familiarity with the principles of Agile, DevOps and Agile at Scale methodologies (SAFe, Scrum @ Scale, LeSS etc.)

Nice-to-have:

2+ years business process improvements in multi-team Agile environment

One or more Atlassian Certifications, or path toward certification

Hands on knowledge on Marketplace "Agile at Scale" plug-ins

Understanding of non-functional requirements for application scalability, availability, and security

Experience within a fast-paced, fast-growth tech environment

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-09-27-07:00

Application Deadline: 2022-12-01-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.